Custom Training
SkillSet Custom Training Services
SkillSet provides custom training solutions to help you get the most from today's increasingly complex Enterprise Applications or business changes, such as regulatory requirements for SOx. Our long-term relationships with our customers are a testament to the quality of our solutions.
We are independent from any vendor - this means we can design, develop and deliver a training solution that best fits your situation. SkillSet understands the role of training in the change programme. In addition to training we can provide consulting services to help you with the broader change management aspects. Our simple, three stage approach to custom training ensures you get the right solution:
Analysis:
- Stakeholder Analysis (who needs to be trained, groups and locations, how many?)
- Training Needs Analysis (what training do people need)
- Training Strategy (how should training be delivered)
- Communications plan
- Training Design (modules, topics, learning objectives)
- Training Plan (who, what, when)
Development:
- Material Development (classroom, eLearning, communications)
- Material Review
- Pilot Training
Delivery:
- Training Delivery (end user, train the trainer, remote, local language)
- Evaluation of uptake
Training
Customer Service blended training – our client recruited 250 new graduates to staff a new pan-European B2B customer service centre. SkillSet recommended, and then implemented a blended solution comprising a mix of process training, OnDemand simulations and hands-on exercises in SAP.
