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OnDemand Case Study

MCI

MCI needed an improved training platform, particularly to bring new employees up to speed on their Siebel CRM application.  In addition, there was a requirement to update all existing training materials across Europe and Asia to include the latest Siebel upgrade.

One of the key factors in MCI’s selection of OnDemand was the ability to provide end user training via the web without the need to install any client software.

The ability of OnDemand to generate procedural documentation directly from OnDemand training modules sets it apart from the competition.

OnDemand Software has delivered on MCI's most critical need for this project; providing employees with an immediate introduction to the Siebel system. With access to self-service training from their desktops, new users are up and running far more quickly.