Consulting
SkillSet’s consultancy services range from one day consultations to a full team over a project life-cycle. Most of our assignments are project-based and we manage our teams of consultants to fulfil client objectives.
Our consultants can also operate within client teams, managed by the client - for instance to help fill an individual resource gap.
All of our consultants have several years of industry experience behind them as well as a solid consultancy track record.
If you are looking for business change consultancy, we are able to supply experienced business change consultants from our sister company – BCC, please visit www.bizchangeconsultants.com
Customer Service Health Check – our client had recently merged two customer service operations to form one central customer service and distribution centre in central Europe. Following a health check, SkillSet put together an action plan to improve the integration of the two centres and improve ways of working to enable the client to move to standard processes.