Process Documentation

Good process design and documentation are fundamental to achieving high business performance and to meeting your business objectives. There is still a widespread belief, however, that processes are rigid and bureaucratic. At SkillSet, we believe that good processes lead to effective and efficient business operations.

SkillSet can help your organisation to define, document and operate processes to maximise organisational performance. We help to ensure that these processes are properly maintained through process ownership, process management and process governance.

Our consultants will work with you to gain an in-depth understanding of your current processes. This provides a solid foundation for monitoring and improving your business processes. We capture what people actually do, rather than what they think they should do. We will then identify inefficiencies that need to be addressed and target specific areas for improvement. We will work with your organisation to develop efficient, effective and simple processes that are easy to maintain.

Using user friendly business modelling tools, we ensure that processes can be easily maintained and updated by process owners. As well as process documentation, we undertake process mapping and authoring of procedures and work instructions.

We have worked with a broad range of clients to standardise and improve business processes:

• We documented existing business processes, identified areas for improvement and developed “to be” processes and procedures to support a multinational company as it established a new business service centre.
• We helped a leading agrochemical company to establish a global framework for managing business processes and achieve standardisation across regions.
• Working with a major oil company we harmonised business processes for introducing new employees across the South East of England.

For more information on our process improvement and process management services, please visit SkillSet Consulting.