Information Mapping

Information Mapping

If inadequate documentation or training could result in serious consequences, then we can provide the training and tools to dramatically reduce the risks. Information Mapping is an international, research-based method to analyse, organise and present, clear and user-focused information. Here at SkillSet, we can apply IM techniques to our training design as well as documentation.


Information and communication are inadequate, then your organisation could be creating un-necessary risks or not performing as well as it could. Using our Information Mapping techniques to improve your training and documentation will:

• Increase absorption and retention

• Make it easier to re-use

• Make it more relevant to particular audiences

What is Information Mapping?

Information Mapping is an international, research-based method of dramatically improving understanding, retention and reuse of documents. This is vital in industries where strict compliance with regulations are necessary or the consequences of not understanding these can be disastrous.

The writer follows a systematic set of principles and procedures to make information easier to write and easier for readers to navigate and understand.

What are the benefits for the organisation?

RISK mitigation.

• Reduce risks through clear, consistent documentation.

• Increase safety through clear instructions.

• Avoid regulatory and legal issues by improving compliance.

COST reduction.

• Capture employee knowledge.

• Increase operational efficiency by re-using modular content.

• Reduce support calls.

• Decrease translation costs.

• Reduce the time and complexity of managing changes.

REVENUE growth.

• Reduce time to create content.

• Accelerate time to market.

What are the benefits for the reader and writer?

• Significant reductions in search time, coupled with large gains in accuracy – employees find the right information, much more quickly.

• Usage – that is, reliance on the documentation – went up in this study by 38%. This means that people weren’t asking somebody else for help or, worse, just taking a wild guess at how to do their jobs.

• Initial learning is strengthened, meaning that training is more effective and takes less time. Also, there’s less need for retraining.

• Supervisors spend 90% less time answering the same questions again and again.

• Error rates reduced by over 50% so there was less need for re-work.

• Reductions in reading time means employees can be more productive, rather than spending time painfully navigating their way through a confusing manual or website.

• Finally, applying our method usually results in significantly reduced word count, which means that information is easier to work with as well as easier to control and maintain.

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