Software Training Support

because you’re busy developing programs

Are you a growing software company? Has support and training for your system become a burden? We can do this for you, giving you the freedom to focus on what you do best.

In partnership with you, we will design and develop a suite of courses covering the mindset, behaviour and system knowledge changes needed to ensure your customers successfully implement your software solution.

You can choose to outsource as much or as little of your training requirements as you like.

We strive to create ongoing partnerships with our customers. This means that we can help support and guide you, ensuring you consistently get the best out of your learning strategies.

We work closely with our sister company Polar Moment who employs a team of software developers. Therefore we understand how software development projects work.

Live Person training course
An example course, which SkillSet developed in partnership with LivePerson Academy.

What is the process?

SkillSet will work collaboratively with you all the way. After all, you’re the experts in your product! Using our wealth of experience in supporting software development businesses, we follow a robust process to deliver the right solution that is the perfect fit for you.

Design

Training needs analysis
Review current position
Identify knowledge gaps

Develop

Prioritise deliverables
Shape learning strategy
Create content

Deliver

Support
Continuous improvement

SkillSet also offers these content solutions

Tailored eLearning

SkillSet doesn’t believe that one size fits all – in our experience it never does. We ensure that our eLearning is not only effective, but relevant, fun and engaging for learners.

Instructor-Led Learning

This enables learners to work together to gain knowledge. Trainers use a variety of techniques to enhance the learning experience, such as role-playing, exercises and games.

Off-the-Shelf eLearning

SkillSet can take one of our standard off-the-shelf courses and tailor it to fit your organisation. This offers you faster deployment and greater flexibility, whilst your learners benefit from more relevant content.

Software training support was the perfect solution for these clients:
LivePerson

LIVEPERSON INSTITUTE

SkillSet helped to design, develop, and deliver the institute’s global training offering to support LivePerson’s LiveEngage customer service messaging platform. This included a suite of courses covering both the mindset and behaviour changes needed, as well as required system knowledge.