Customer Satisfaction Survey Results
April 2026
Consistent Satisfaction Score
Every year, we ask our customers for honest feedback — and every year, they give us something we’re genuinely proud of. For the 6th year running, our overall satisfaction rating is at least 9 out of 10.
Maintaining a 9/10 satisfaction rating for six years is an achievement we don’t take for granted. More than the number, we value the pattern of trust it represents. A great partnership isn’t a one-off spike: it’s the result of consistently delivering for our clients.
100% of respondents agree that we:
- Provide expert advice that helps shape better decisions
- Communicate clearly and effectively
- Deliver a high-quality service
- Respond flexibly to customer needs
- Would be recommended to a friend or colleague
Feedback
The feedback we receive is always honest and that’s exactly how we like it.
“Very happy with the work being done by SkillSet and the suggestions being made.”
“I really like the honesty and transparency around what can be achieved within budget.”
We’re especially grateful for comments like these, which reflect the way we try to work every day — openly, practically, and as a genuine partner rather than just a supplier.
And a special mention to our team, who were described as “committed, knowledgeable, and supportive” — feedback we’re proud to pass on.
Thank You
Finally, thank you to everyone who took the time to respond. As a small way of giving back, we’ve made a donation to The Pink Place, supporting people affected by cancer.
Consistent feedback over the years means a lot. It tells us we’re doing something right and gives us a solid foundation to keep improving.
