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Case Study

Getinge Case Study

SkillSet

Design and delivery of an animated video

Delivered for GETINGE

AT A GLANCE

  • In-house voiceover
  • Managed translation from English into four other language

THE CLIENT

Getinge is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences.

Getinge offers equipment, workflow management, and clinical therapies, which help hospitals and clinicians offer the best possible outcomes for their patients.

Headquartered in Gothenburg, Sweden, Getinge employs more than 10,800 people and has operations in 39 countries.

THE CHALLENGE

In 2020, Getinge launched its Torin solution to simplify planning, management, and optimisation of surgical departments.

In 2021 the company added artificial intelligence functionality to the solution, creating Torin OptimalQ. With the new set of capabilities, this tool aims to help hospitals to shrink surgical waiting lists by prioritising surgery planning and building an accurate surgical schedule.

Getinge approached SkillSet with requirements for a 3 to 5 minute animated video to promote the launch of Torin OptimalQ.

OUR APPROACH

From the start of the project, Getinge already had a very clear idea of the key messages they wanted to get across in this promotional video. They provided a voiceover script, which allowed SkillSet to create a storyboard, following the logical order of the script.

Once the storyboard was signed off, SkillSet’s design team then began developing the video content.

SkillSet used a tool called Vyond to develop animated videos. Vyond allows us to depict scenarios or processes in an engaging and easy to understand way. This is particular helpful when the content is fairly complex and technical, such as that of Getinge’s Torin OptimalQ.

SkillSet recorded the voiceover using our in-house resource and this was then added to the animation.

Once the video was created, it was then shared with Getinge for review. Feedback was collated and then used to update the animation.

Once the final sign-off had been received, SkillSet provided Getinge with 720p and 1080p MP4 files.

We then worked with a translation partner to translate the voice-over, on-screen text, and subtitles into Spanish, French, German, and Italian, ready for global release.

THE RESULTS

The animated video was launched on Getinge’s YouTube channel in early 2021. It has also been used in various other channels to promote the Torin OptimalQ product.

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Case Study

Wandle Case Study

SkillSet

Safeguarding eLearning module, hosted on elasticLearning

Delivered for WANDLE

AT A GLANCE

  • Safeguarding eLearning module
  • Hosting on elasticLearning

THE CLIENT

Wandle provides social and affordable homes for rent, shared ownership, outright sale, and supported housing. Founded in 1967 as the Merton Family Housing Trust, Wandle has grown into an organisation with over 7,000 homes across nine South London boroughs. One of their key goals, as a developing housing association, is helping to tackle the shortage of good quality, affordable housing across South London.

THE CHALLENGE

Wandle wanted to roll out some online training to support a change in their safeguarding policy and procedure. The training requirement came in two forms: eLearning for around 180 staff (covering roles from the CEO to repair operatives), and face-to-face training for specialist roles.

SkillSet were approached by Wandle to develop the eLearning part of this provision. This formed a 20-minute interactive online learning module. Wandle also chose to host this module on SkillSet’s elasticLearning platform.

OUR APPROACH

Working with Wandle’s subject matter experts, SkillSet were able to clarify the aims and objectives, and the needs of a varied audience, enabling us to prioritise content as:

– Essential – this is directly visible on screen.

– Useful – this may be hidden on a “click for more information” button.

– Background – this was then removed from the main course and presented as a downloadable document.

We first produced a storyboard to show how content would be structured. Once this was agreed, we used Articulate Storyline 2 to build the eLearning. SkillSet added animation, graphics and a variety of user interactions, all appropriate for the varied levels of staff that would use the learning module.

To measure knowledge retention, we developed a bank of searching questions. These were designed to present different questions to users each time they took the assessment and without obvious answers. Feedback was provided for both right and wrong responses, allowing users to learn from their mistakes.

SkillSet hosts the safeguarding eLearning on our own platform, elasticLearning. Built on serverless technologies, elasticLearning is a SCORM-compliant, highly reliable and secure solution for the rapid deployment of learning modules globally.

elasticLearning provides a more cost-effective solution than a traditional learning management system. Customers do not have to worry about the number of users accessing the eLearning as there is no per-user charge. A variety of reports and a management dashboard allows Wandle administrators to track learner activity and success, and to ensure that all appropriate staff have passed the training.

THE RESULTS

The Wandle safeguarding module went live on elasticLearning in May 2018. The hosting agreement has been renewed each year since.

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Case Study

Tesco Case Study

SkillSet

Development of engaging compliance training

Delivered for TESCO

THE CLIENT

Tesco is one of the world’s largest retailers. It was founded in East London in 1919 and has grown to become a diverse, international brand. It employs over 470,000 staff and operates almost 5,000 stores in 14 countries across Europe, Asia and the US. Through its multiple brands – including Tesco Superstore, Tesco Express, Tesco Finance, One Stop, Fresh and Easy, and Dobbies – Tesco generated sales revenues in excess of £62 billion in 2010.

THE CHALLENGE

The UK retail market is subject to a broad range of industry regulations. These govern how UK retailers conduct their business operations and how they interact with suppliers, customers, employees and shareholders.

As a UK PLC, Tesco must demonstrate compliance with these regulations both in the UK and abroad. It must be able to prove that regular training has been delivered to relevant staff and minimum standards are met.

As well as complying with industry regulations, Tesco is keen to ensure that its own corporate values are reflected in its day-to-day activities.

It is important that all staff understand the laws, regulations and guidelines that apply to their roles. These can be challenging to maintain as they are updated regularly. It is important that this information is presented in such a way that Tesco can demonstrate it has provided adequate training that has been fully understood and applied by staff across the business.

Tesco’s legal team had already provided face-to-face training to staff across the UK. SkillSet worked closely with the retailer to develop eLearning materials to train new staff, staff outside the UK and to deliver on-going refresher training to staff.

OUR APPROACH

SkillSet worked with Tesco’s legal team to deliver eLearning materials to educate staff across the globe. We assisted Tesco to structure the legal content in a way that was fun, interactive and easy to use and understand. The materials were also specifically designed so that they could be updated and maintained by Tesco to reflect changes in the regulatory guidelines.

We began by understanding the messages that needed to be communicated across Tesco. We worked with key members of staff to ensure that all the relevant details were captured and presented in the most effective way.

Using instructional design principles, our eLearning consultants produced storyboards to define how the materials would be presented. We developed six eLearning modules that included an introduction to the regulatory guidelines, interactive animations, concept slides and quizzes. We ensured that staff understood why they had to complete the training, how the regulations affected them and when they must be applied.

The messages were presented to learners using a range of different approaches. As well as using text-based slides, we included scenario-based animations, voiceovers and video presentations from key members of Tesco’s legal team. By using a blend of learning methods, we ensured that the key messages would be understood and retained by staff across Tesco.

We used our experience of delivering training programmes to design and develop eLearning materials that were  engaging. We ensured that we presented all of the necessary facts and information in a way that was fun for learners. This approach improves knowledge retention amongst users and ensures that they are confident in applying the knowledge learned to their roles.

The eLearning materials are hosted on Tesco’s Learning Management System (LMS). This means that they can be accessed by staff at any time and from anywhere in the world. It also means that Tesco can track who has completed the training and when, as well as the test scores achieved. The LMS sends out notifications to staff on an annual basis, reminding them to complete the training. It is also used to demonstrate on-going compliance with the industry regulations.

THE RESULTS

The eLearning materials produced by SkillSet are helping Tesco to train staff across the globe quickly, consistently and cost-effectively. Given the nature of the training, it is important that all staff understand the regulations and are able to apply them effectively in their roles.

We used innovative techniques to ensure that the learning was fun and interactive. This will help to improve knowledge retention and reduce the costly risk of non-compliance.

OUR PARTNER’S FEEDBACK

As well as complying with the legal requirements, we want to ensure that we deliver the best value to our customers. To do this, our staff need to understand what the regulations mean to them. The SkillSet team produced eLearning materials that presented the legal code in a fun and interactive way. This will help our staff to truly understand the  implications of the regulations and how we, as an organisation, must demonstrate compliance and best practice.”

Emer Kelly, Senior Counsel, UK Code Compliance, Tesco

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Case Study

Sparsholt College

SkillSet

Design and delivery of eLearning courses and a learning management system

Delivered for SPARSHOLT COLLEGE

AT A GLANCE

  • Moodle learning management system
  • 9 eLearning modules covering a wide variety of topics from cyber security to soldering

THE CLIENT

Sparsholt College offers a wide range of further and higher education courses. It is one of the leading providers of courses about the land and environment in the UK. An assortment of degree courses are validated by the University of Portsmouth and ranked in the top 2% of world universities. There are currently 2658 full-time and 2332 part-time students including 356 at HE level.

Sparsholt College mainly operates from two locations: a 450-acre campus at Sparsholt (near Winchester) and Andover College (in central Andover). Sparsholt is the second largest college in Hampshire.

For this project, Sparsholt College acted as lead partner of the Innovation South Virtual Campus (ISVC), funded by the EM3 LEP.

THE CHALLENGE

Sparsholt College issued two invitations to tender; the first for the development of an online learning platform to deliver blended, vocational, online learning to their employees. The second was for twelve eLearning modules to be launched with the platform.

Initially, the college wanted to reach 2500 learners. This capacity had to be scalable so that the platform can support tens of thousands of users across the globe in the future. The college also required the facility to charge customers for accessing learning services.

SkillSet were subsequently successful in winning this tender for the LMS and six of the eLearning modules. We were then given a further three modules after successfully completing the initial six.

OUR APPROACH

SkillSet employed an agile approach with this project to rapidly deploy the solution and regularly receive feedback from the college to ensure that the tight timescales could be met.

As with all our projects, we began with a joint project kick-off meeting. Here we agreed, and documented, ways of working on the project, the project review schedule, and key milestones. A project initiation document was created and distributed to all key stakeholders, detailing scope, timescales, and budget.

SkillSet used Jira (an online project management tool) to track progress on the project. The college’s project teams were given access and could therefore monitor progress continually.

SkillSet developed a Moodle learning management system for the college. This was installed in a secure Amazon Web Services environment in a UK data centre. The AWS platform will auto-scale to support the required number of users. This  allowed us to deploy Moodle within the project deadlines, whilst also satisfying the college’s long-term scalability requirements. Amazon hosting is secure and supports our ISO27001:2013 processes.

The Moodle system was customised to match the branding for the college and configured to support the users’ accessibility requirements. Students are able to access the learning content from a range of devices, removing barriers to learning. They are also awarded digital badges on completion of relevant courses and activities.

SkillSet used Articulate Storyline 3 to develop the eLearning modules. The output was published in SCORM-2004 format.  The material covered a wide variety of topics from cyber security to soldering.

THE RESULTS

SkillSet was able to meet the project timelines and launch the Moodle learning management system in March 2020. SkillSet continue to extend the functionality through custom plugins, new themes, mobile applications, and reporting. The system delivers blended vocational online learning to college employees. The next stage for the college is to provide access to their customers; the system has the facility to charge customers for accessing learning services.

OUR PARTNER’S FEEDBACK

“SkillSet have been a dream to work with. Their project management is watertight, and their can-do solution focused helpfulness and flexibility has hugely contributed to a smooth and successful project delivery.

I’m very optimistic that much more work will follow, and you guys will be my first port of call. As for Jemma, an absolute gem of a project manager!”

MARTIN SIMMONS, Project Manager

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East Sussex County Council Case Study

SkillSet

Display Screen Equipment (DSE) eLearning

Delivered for EAST SUSSEX COUNTY COUNCIL and BRIGHTON AND HOVE CITY COUNCIL

AT A GLANCE

  • Use of Information Mapping techniques to prioritise the learning content
  • Use of branches to display different content to different users

THE CLIENT

East Sussex County Council (ESCC) is the local authority for the non-metropolitan county of East Sussex. The council provides services used by all residents in East Sussex, including providing care and support to children, families and the elderly; maintaining the roads and providing library services; and working to boost the local economy.

Brighton and Hove City Council (BHCC) is a unitary authority, having the powers of a non-metropolitan county and district council combined.

SkillSet won a tender issued by ESCC for an eLearning package for both councils.

THE CHALLENGE

Both councils wanted to increase employee awareness and encourage self-resolution of low and medium risks related to DSE. A key target for this eLearning was to get users to resolve 70% of DSE set up issues themselves.

Both organisations had existing eLearning packages on DSE set-up. However, these had been produced independently and were not written to the same specification. The project had to produce a package suitable for both councils.

The requirements for this package included:

  • Content in line with current DSE standards.
  • Take learners no longer than 30 minutes to complete.

OUR APPROACH

A key aspect of this project was a design that presented core material to all users, with branches for different audiences – material that is only relevant to one council’s users, for instance.

SkillSet used Articulate Storyline3 to develop the course. The output was published in SCORM-2004 format. This allows reporting of completion rates and individual tracking for each question. Vyond was used to create videos, which were embedded within  the Storyline3 content.

SkillSet used Jira (an online project management tool) to track the progress of the project. The councils’ project teams were given access and could therefore monitor progress continually.

THE RESULTS

Employee awareness of DSE has increased and council staff are now able to resolve most low and medium risk issues related to DSE set-up without the need for assistance.

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Civil Service College Case Study

SkillSet

Development of eLearning courses

Delivered for CIVIL SERVICE COLLEGE

AT A GLANCE

  • Development of eLearning course
  • Use of case studies to bring the content into real life situations

THE CLIENT

Civil Service College is a leading provider of high-quality, bespoke training for those working in the public sector, here in the UK and abroad.

The college was founded in 2012 following the closure of the National School of Government in 2010. Civil Service College acquired many of the training programmes that were previously offered by the school. It has since added more, ensuring that the available training reflects the current needs of those working in the public sector.

THE CHALLENGE

SkillSet were approached by Civil Service College to design a bespoke eLearning program based on the book ‘The Public Sector Fox’. The college had made an agreement with the book’s author, allowing them to use the content and develop this into eLearning.

OUR APPROACH

During the project kick-off meeting, SkillSet and Civil Service College agreed what content to prioritise from ‘The Public Sector Fox’. We then split the content into appropriately sized modules.

We worked with Civil Service College to ensure that each module had clear objectives, appropriate content, and an assessment relevant to the learners and style of the course. This ensured that the content was clear, relevant, and fit for purpose. Using a user-friendly and accessible design, we were able to consistently present the learning in a format that is suitable for all levels of learning. Summative  assessments were included.

SkillSet developed the content using Articulate Storyline 360. Each module was able to pass to the next project stage without requiring other modules to have passed the same stage. This methodology allowed the project team to be agile in its delivery; if one element became blocked, this did not block the whole development.

The course navigation allowed easy access to each module. By developing the content in the SCORM format and running it within elasticLearning, the user can elect to re-start at the last point that they reached or return to any other point to check their understanding of a specific topic. 

Case studies were also used throughout the modules to help bring the content into real life situations.

THE RESULTS

The project was completed on time and Civil Service College are very pleased with the results. Managers are able to report on learner activity through elasticLearning’s management dashboard. This not only allows Civil Service College to track usage of the platform but also whether users are only completing certain elements or using specific modules for repeated reference. By understanding learners’ use of the content, the College can continue to evaluate and support learners.

OUR PARTNER’S FEEDBACK

We are novices as far as eLearning is concerned. When we approached Jemma at SkillSet, she put us at ease and explained to us in plain English what we needed to do. She held our hands every step of the way and worked with us to develop our very first eLearning module. We will definitely be working with her and her team at SkillSet to develop other eLearning modules.

SONNY LEONG, chief executive at Civil Service College

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Scope Case Study

SkillSet

High-contrast eLearning modules

Delivered for SCOPE

THE CLIENT

Scope is a leading pan-disability charity in England and Wales. It campaigns to make the country a place where disabled people have the same opportunities as everyone else.

Scope’s 2,300 employees and 8000 volunteers provide support, information, and advice to more than a quarter of a million people every year.

SkillSet’s work with Scope focuses on Scope Retail. With around 240 shops, Scope has a significant presence on high streets throughout England and Wales. For many people, their shops represent the public face of Scope. The shops also raise funds to finance Scope’s activities.

THE CHALLENGE

SkillSet has partnered with Scope on several different projects over the last few years. SkillSet won a tender to develop high-contrast eLearning modules for the initial project. Since then, SkillSet has created modules for users throughout Scope.

The original eLearning was aimed at new starters, to ensure they are trained in all aspects of running a SCOPE shop. The draft content was based upon Scope’s Shop Operating Manual and advice from subject matter experts. It covered topics such as safe working practices, health and safety issues, and dealing with emergencies. SkillSet turned this into engaging eLearning including animations and videos.

OUR APPROACH

It was essential that accessibility was at the forefront of our design of the elearning modules. SkillSet used our extensive knowledge of accessibility to ensure that all content was fully accessible to learners.

We built the modules in Articulate Storyline 360, a widely used content creation tool. Storyline supports WCAG 2.1 Level AA, including screen readers, keyboard navigation, visible focus indicators, closed captions, alt text and more.

We discussed best practice with Scope subject matter experts before designing the courses. For example, drag-and-drop interactions can prove challenging for mobility-impaired learners, so alternatives were suggested, such as matching or sliders.

SkillSet also provided advice on how to use the accessibility functions within Articulate software. For example, the eLearning can be set to a high-contrast scheme to cater to users with visual impairments.

The courses were tested for their compliance before the SCORM files were published. SkillSet developed a checklist in partnership with Scope to ensure the accessibility of this, and future, online learning.

THE RESULTS

External communication worked well with weekly reports and bi-weekly meetings, as well as ad-hoc communication when required.

Key stakeholders were involved early in the process to agree the ways of working. We were therefore able to ensure the work produced by SkillSet met Scope’s expectations.

OUR PARTNER’S FEEDBACK

Work on the eLearning design and development has been excellent.”

RICHARD BRAGG, Retail Training Manager

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Welsh Government Case Study

SkillSet

LMS migration from Totara to Moodle

Delivered for the WELSH GOVERNMENT

AT A GLANCE

  • Migration from Totara 2.9 to Moodle 3.5
  • Customised approach with bespoke plugins and APIs
Welsh Government

THE CLIENT

Business Wales, part of the Welsh Government, provides business skills training to those in Wales who either have or, are thinking of starting, their own business. They provide this service through their site – BOSS (Business Online Support Service) – https://boss.businesswales.gov.wales.

THE CHALLENGE

SkillSet originally provided both the eLearning content and the learning management system for the BOSS site. For a few years, SkillSet supported the Totara site and developed several additional plugins and enhancements.

Those enhancements included:

  • Funding assistance requests
  • Simple administration user search tool with easy access to key admin functions
  • Integration with Sign-on Cymru, an Azure AD B2C solution with a common core data store intended to be used by many Business Wales services

The number and complexity of the integrations increased over time as they might over any significant project lifecycle. The rate of development of interesting new features in Moodle was increasing, while Totara didn’t seem to be offering as many new developments appropriate for the Welsh Government. Therefore, the Totara site was beginning to look outdated compared to what a Moodle platform could offer.

Another issue for the Welsh Government was the cost of the system: the cost for a Totara site with over 20,000 user accounts and growing is significant when it is just one of many platforms that organisations like Business Wales and Farming Connect provide. Whereas, Moodle, being open source carries no license costs.

It was at this time that the decision was made to migrate to Moodle 3.5. There was no standard upgrade path from Totara 2.9 to Moodle 3.5, which meant we had to come up with a custom plan to perform this migration.

OUR APPROACH

SkillSet analysed what was currently being used in the Totara feature set, and then divided this functionality into three categories:

  • What stays the same and therefore can be copied across
  • What needs some small modifications or adjustments
  • What needs to be created from scratch

We then went through the development process, building each of these categories into repeatable tasks that could be run against a known-state backup, so that we gradually created an automatic build script that took a current backup of Totara BOSS and turned it into a Moodle BOSS with as little human interaction as possible.

Once we had completed this phase, we were then able to run the scripted process, which took around 30-40 minutes to build a new Moodle version of the BOSS site in Azure, from the current Totara site.

The third category (what needs to be created from scratch) there was a clear need to focus on the end user experience. This is what initially lead to the development of the funding request system, which drastically simplified the process for users to request support for face-to-face training. This led us to decide that the out-of-the-box Moodle learning plan and competency-based functionality would be too complicated and that we needed to create a bespoke layout to present the development plans and records in a much more straightforward manner.

THE RESULTS

SkillSet were able to migrate the BOSS site from Totara to Moodle and hand over the site for UAT testing within a matter of a couple of hours.

The Welsh Government was very pleased with the result, and we have been awarded the follow-on contract extension to continue to provide support and development for BOSS. As part of this ongoing support, we are currently looking at developing several new functionalities, including new API changes, and a combination of face-to-face and third-party webinar services.

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Office of Rail and Road Case Study

SkillSet

Data security course

Delivered for the OFFICE OF RAIL AND ROAD (ORR)

AT A GLANCE

  • Bespoke GDPR eLearning module.
  • Hosting on SkillSet’s own learning platform – elasticLearning.
  • Reporting dashboard in elasticLearning.

THE CLIENT

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways, and monitor of performance and efficiency for England’s strategic road network. It regulates Network Rail, including setting the targets it has to achieve and they report regularly on its performance. The ORR also monitor Highways England, ensuring it improves the performance and efficiency of England’s roads.

THE CHALLENGE

The ORR wanted to roll out online training for all their staff to support the introduction of the General Data Protection Regulation (GDPR). SkillSet were approached to develop and host an ORR-branded GDPR eLearning module.

OUR APPROACH

Working with the ORR, SkillSet were able to clarify the aims, objectives, and the needs of a varied audience, enabling us to prioritise content as:

– Essential – this is directly visible on screen.

– Useful – this may be hidden on a “click for more information” button.

– Background – this was then removed from the main course and presented as a downloadable document.

We first produced a storyboard to show how content would be structured. Once this was agreed, we used Articulate Storyline 3 to build the eLearning, adding animation, graphics and a variety of user interactions, all appropriate for the mix of staff within the ORR.

To measure knowledge retention, we developed a bank of searching questions. Users are presented with different questions each time they attempt them. Feedback is provided for both right and wrong responses, allowing users to learn from their mistakes.

SkillSet hosts the GDPR eLearning on our own platform, elasticLearning. Built on serverless technologies, elasticLearning is a SCORM-compliant, highly reliable and secure solution for the rapid deployment of learning modules globally. elasticLearning provides a more cost-effective solution than a traditional learning management system; customers do not have to worry about the number of users accessing the eLearning as there is no per-user charge. A variety of reports and a management dashboard allows ORR administrators to track learner activity and success and to ensure that all appropriate staff have taken and passed the training.

THE RESULTS

We were able to roll out the ORR’s GDPR course to all of their staff rapidly and effectively. In our annual customer satisfaction survey, the ORR rated the elasticLearning platform as a 5 out of 5 for ease of use, account set-up, and value for money.

OUR CLIENT’S FEEDBACK

The SkillSet team have been extremely helpful and ensured that the eLearning course was up and running within a very short time frame. The main benefit of elasticLearning for us, is the ease-of-use, allowing staff to complete the course at a time that suits them and – at their own pace.

Sue MacSwan, Information manager, Office of Rail and Road

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Hertsmere Borough Council Case Study

SkillSet

Creation of eLearning and hosting on elasticLearning

Delivered for HERTSMERE BOROUGH COUNCIL

AT A GLANCE

  • Training material developed in Articulate Storyline
  • Hosted on SkillSet’s elasticLearning serverless learning management system

THE CLIENT

Hertsmere is a local government district and borough in Hertfordshire, England. Its council is based in Borehamwood. The council’s services range from collecting council tax, to bin collections and town planning. This particular project focused on the housing services that Hertsmere Council provides.

THE CHALLENGE

Hertsmere Borough Council needed a training course for prospective tenants of the council’s housing team. Subjects included the different types of tenancies, dealing with utility providers, and managing household finances. The council required a platform to host this training course, to monitor progress, and provide reports on whether the course has been completed by tenants.

OUR APPROACH

The council provided the outline of the required content. SkillSet then used Articulate Storyline to develop the training material. We designed the course as five bite-sized modules, each taking an average user less than 15 minutes to complete. We also used a friendly, accessible and inclusive tone, ensuring that prospective tenants are not overawed by the learning material.

SkillSet worked with the council to provide a truly collaborative and consultative experience. We included a high level of interactivity within the modules, which helps to engage the audience, ensuring that the learning is retained.

Working with the council, SkillSet also developed assessment questions within, and at the end of, each individual module. These provide regular checking of the learner’s understanding and also provide the council with checkpoints to follow the progress of each user. There is also an overall assessment at the end of the entire course, with a required pass mark. A certificate is then awarded upon passing this assessment. 

This material is hosted on SkillSet’s elasticLearning serverless learning management system. elasticLearning was developed using advanced new features provided by Amazon Web Services. This platform provides the council with a cost-effective solution to monitor the learning progress of prospective tenants.

Screenshots from the social housing course.
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