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Case Study

Wandle Case Study

SkillSet

Safeguarding eLearning module, hosted on elasticLearning

Delivered for WANDLE

AT A GLANCE

  • Safeguarding eLearning module
  • Hosting on elasticLearning

THE CLIENT

Wandle provides social and affordable homes for rent, shared ownership, outright sale, and supported housing. Founded in 1967 as the Merton Family Housing Trust, Wandle has grown into an organisation with over 7,000 homes across nine South London boroughs. One of their key goals, as a developing housing association, is helping to tackle the shortage of good quality, affordable housing across South London.

THE CHALLENGE

Wandle wanted to roll out some online training to support a change in their safeguarding policy and procedure. The training requirement came in two forms: eLearning for around 180 staff (covering roles from the CEO to repair operatives), and face-to-face training for specialist roles.

SkillSet were approached by Wandle to develop the eLearning part of this provision. This formed a 20-minute interactive online learning module. Wandle also chose to host this module on SkillSet’s elasticLearning platform.

OUR APPROACH

Working with Wandle’s subject matter experts, SkillSet were able to clarify the aims and objectives, and the needs of a varied audience, enabling us to prioritise content as:

– Essential – this is directly visible on screen.

– Useful – this may be hidden on a “click for more information” button.

– Background – this was then removed from the main course and presented as a downloadable document.

We first produced a storyboard to show how content would be structured. Once this was agreed, we used Articulate Storyline 2 to build the eLearning. SkillSet added animation, graphics and a variety of user interactions, all appropriate for the varied levels of staff that would use the learning module.

To measure knowledge retention, we developed a bank of searching questions. These were designed to present different questions to users each time they took the assessment and without obvious answers. Feedback was provided for both right and wrong responses, allowing users to learn from their mistakes.

SkillSet hosts the safeguarding eLearning on our own platform, elasticLearning. Built on serverless technologies, elasticLearning is a SCORM-compliant, highly reliable and secure solution for the rapid deployment of learning modules globally.

elasticLearning provides a more cost-effective solution than a traditional learning management system. Customers do not have to worry about the number of users accessing the eLearning as there is no per-user charge. A variety of reports and a management dashboard allows Wandle administrators to track learner activity and success, and to ensure that all appropriate staff have passed the training.

THE RESULTS

The Wandle safeguarding module went live on elasticLearning in May 2018. The hosting agreement has been renewed each year since.

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Case Study

South Lakeland District Council Case Study

SkillSet

Development of a Moodle learning management system and GDPR eLearning course

Delivered for SOUTH LAKELAND DISTRICT COUNCIL

AT A GLANCE

  • Moodle learning management system including single sign-on and iTrent integration
  • Tailored GDPR eLearning course

THE CLIENT

South Lakeland District Council (SLDC) is the local authority for the District of South Lakeland, which is one of England’s largest shire districts, covering an area of 155,000 hectares with a resident population of over 103,000.

The council has over 400 members of staff, providing services used by all residents in the district.

This project resulted from SkillSet winning a tender published by SLDC for a cloud-based learning management system (LMS). The primary use for the LMS was to provide a blended learning and development platform for the council.

THE CHALLENGE

The council required a solution that was SCORM compliant and would work with the Articulate authoring tool that the council uses for in-house eLearning development. SkillSet also use Articulate for most of our eLearning development, so we were well placed to advise the council in this area.

SLDC also wanted the ability to track and report on the learner journey and on test results.

The council also needed the solution to integrate with their internally hosted HR system – iTrent.

OUR APPROACH

SkillSet proposed a Moodle-based solution for the council’s LMS. Moodle has a clear and easy-to-follow structure, with a course catalogue shown on the user’s dashboard as well as a powerful search function to provide easy access to the courses.

Another of the council’s requirements was a single sign-on ability. Moodle can support a range of authentication types and SkillSet has implemented  single sign-on for many customers. In this case, we used the SAML2 (Security Assertion Markup Language) plugin, which allows integration with Active Directory. Using Active Directory in this way, the learner provides the same logon and password as they do to log into their PCs, minimising authentication issues.

Moodle also provides progress tracking, so the last page that the learner visited is recorded for all SCORM- based activities. The next time that the learner opens that activity, they will be asked if they want to continue from the last page. This tracking also allows learners to check their personal progress of completed courses and chapters within courses.

We also provided a one-day, comprehensive training course for the system administrators, as well as an introductory eLearning course and downloadable documentation for end users.

When the learning management system had been implemented, the council asked SkillSet to develop an eLearning module covering the fundamentals of GDPR.

SkillSet tailored its existing eLearning material, including branding with the SLDC logo and colour scheme, and two customer-specific scenarios illustrating key points of GDPR. This meant that learners would better relate to the content. We also included a short knowledge check at the end of the course.

This GDPR eLearning course was published as a SCORM pack and then made available on the Moodle LMS. SLDC were assigned a perpetual license to use and amend the module as they see fit.

THE RESULTS

SkillSet continues to host, maintain and support the SLDC Moodle system. We have recently upgraded the system to the latest version and provided further administrator training to ensure SLDC are getting the most out of the platform.

The council have been very happy with the service provided by SkillSet, extending the contract beyond the initial tender agreement. They have provided us with the following feedback:

OUR PARTNER’S FEEDBACK

Jemma Greener has been brilliant. Incredibly helpful, knowledgeable and supportive. Many thanks! I was also kept well informed when the LMS was upgraded, even when there was a problem, which was greatly appreciated. Customer support is excellent.”

DAWN BRADLEY, South Lakeland District Council

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Case Study

Transforming resourcing at a multi-national oil company

SkillSet

Transforming resourcing at a multi-national oil company

AT A GLANCE

Blended learning solution to support the rollout of a global resource management solution.

THE CLIENT

Our client is one of the world’s largest companies, employing over 90,000 staff worldwide and generating revenues in excess of $300billion. With operations in over 90 countries and almost 7,000 new hires in 2009 alone, the company faced a number of challenges relating to global resourcing and talent acquisition.

In 2006 the company launched a programme to transform resourcing across its global operations. The programme was part of a broader five-year initiative with the aim of upgrading the human resourcing activities to better serve the future needs of the business. To enable more efficient and effective resourcing, it implemented a single global process and system to manage all internal and external recruitment activity.

THE CHALLENGE

The client implemented a resource management solution to support a globally consistent resourcing process. The solution would enable the organisation to manage strategic recruitment activities more efficiently and proactively, while streamlining processes and introducing a more consistent approach to talent acquisition. Aimed at simplifying and standardising global hiring activity, it anticipated that the solution would deliver global savings of $12million per year through the delivery of operational efficiencies and reduced time to hire.

Our client viewed the resourcing solution as a key component of its HR transformation. The solution was accessed by recruiters and HR staff across the organisation to manage the resourcing process.

Without a highly effective training programme, the client realised that they would not be able to achieve the optimum return on investment or use the system to its full advantage.

OUR APPROACH

SkillSet has worked with this client since 1992, providing support for transformation projects, soft skills training, systems-based training, process analysis and documentation.

SkillSet developed and delivered a blended learning solution to support the rollout of the solution across a two-year period. SkillSet worked with key stakeholders, including recruiters, HR generalists, heads of resourcing, programme directors and the programme board in the design and development of the blended solution. The materials delivered ensured that system users were able to maximise their use of the tool, enabling the client to realise the full benefits of the solution.

With over 450 global recruiters and almost 10,000 global hiring managers, the client’s recruitment solution contained over one million CVs. To support system users, SkillSet produced engaging and user focused classroom, virtual classroom and eLearning content.

SkillSet provided a number of services to support the client’s resourcing programme, including:

  • Instructional design to clarify learning objectives, structure, curriculum, roles and responsibilities.
  • Storyboards to define content, text and graphics.
  • eLearning development tool configuration which included setting templates and standards to ensure consistency, usability, accessibility and compatibility with other systems used by the client.
  • Recommendations on how training and process documentation will be maintained on an ongoing basis.

Our client aims to be a ‘local company’ as far as possible, and this ethos is strongly reflected in its resourcing strategy. As such, it was important that any training materials were able to take into account differences in regional resourcing processes. SkillSet identified areas where materials could be standardised to reflect global practices. Materials were then localised to take into account differences in regional policies, reporting requirements and standards.

THE RESULTS

The blended learning solutions designed, developed and delivered by SkillSet ensured staff made the most effective use of the recruitment solution.

During the first eight months of 2009 there were 178,837 applications to roles across the global organisation via the new system. Due to effective system and process training, 40% of applications were screened out at the first stage using automated qualifying questions. Through effective use of the tool, 2% of applicants progressed to the final stage of the resourcing process, with 95% accepting job offers.

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Case Study

Tesco Case Study

SkillSet

Development of engaging compliance training

Delivered for TESCO

THE CLIENT

Tesco is one of the world’s largest retailers. It was founded in East London in 1919 and has grown to become a diverse, international brand. It employs over 470,000 staff and operates almost 5,000 stores in 14 countries across Europe, Asia and the US. Through its multiple brands – including Tesco Superstore, Tesco Express, Tesco Finance, One Stop, Fresh and Easy, and Dobbies – Tesco generated sales revenues in excess of £62 billion in 2010.

THE CHALLENGE

The UK retail market is subject to a broad range of industry regulations. These govern how UK retailers conduct their business operations and how they interact with suppliers, customers, employees and shareholders.

As a UK PLC, Tesco must demonstrate compliance with these regulations both in the UK and abroad. It must be able to prove that regular training has been delivered to relevant staff and minimum standards are met.

As well as complying with industry regulations, Tesco is keen to ensure that its own corporate values are reflected in its day-to-day activities.

It is important that all staff understand the laws, regulations and guidelines that apply to their roles. These can be challenging to maintain as they are updated regularly. It is important that this information is presented in such a way that Tesco can demonstrate it has provided adequate training that has been fully understood and applied by staff across the business.

Tesco’s legal team had already provided face-to-face training to staff across the UK. SkillSet worked closely with the retailer to develop eLearning materials to train new staff, staff outside the UK and to deliver on-going refresher training to staff.

OUR APPROACH

SkillSet worked with Tesco’s legal team to deliver eLearning materials to educate staff across the globe. We assisted Tesco to structure the legal content in a way that was fun, interactive and easy to use and understand. The materials were also specifically designed so that they could be updated and maintained by Tesco to reflect changes in the regulatory guidelines.

We began by understanding the messages that needed to be communicated across Tesco. We worked with key members of staff to ensure that all the relevant details were captured and presented in the most effective way.

Using instructional design principles, our eLearning consultants produced storyboards to define how the materials would be presented. We developed six eLearning modules that included an introduction to the regulatory guidelines, interactive animations, concept slides and quizzes. We ensured that staff understood why they had to complete the training, how the regulations affected them and when they must be applied.

The messages were presented to learners using a range of different approaches. As well as using text-based slides, we included scenario-based animations, voiceovers and video presentations from key members of Tesco’s legal team. By using a blend of learning methods, we ensured that the key messages would be understood and retained by staff across Tesco.

We used our experience of delivering training programmes to design and develop eLearning materials that were  engaging. We ensured that we presented all of the necessary facts and information in a way that was fun for learners. This approach improves knowledge retention amongst users and ensures that they are confident in applying the knowledge learned to their roles.

The eLearning materials are hosted on Tesco’s Learning Management System (LMS). This means that they can be accessed by staff at any time and from anywhere in the world. It also means that Tesco can track who has completed the training and when, as well as the test scores achieved. The LMS sends out notifications to staff on an annual basis, reminding them to complete the training. It is also used to demonstrate on-going compliance with the industry regulations.

THE RESULTS

The eLearning materials produced by SkillSet are helping Tesco to train staff across the globe quickly, consistently and cost-effectively. Given the nature of the training, it is important that all staff understand the regulations and are able to apply them effectively in their roles.

We used innovative techniques to ensure that the learning was fun and interactive. This will help to improve knowledge retention and reduce the costly risk of non-compliance.

OUR PARTNER’S FEEDBACK

As well as complying with the legal requirements, we want to ensure that we deliver the best value to our customers. To do this, our staff need to understand what the regulations mean to them. The SkillSet team produced eLearning materials that presented the legal code in a fun and interactive way. This will help our staff to truly understand the  implications of the regulations and how we, as an organisation, must demonstrate compliance and best practice.”

Emer Kelly, Senior Counsel, UK Code Compliance, Tesco

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Case Study

Sparsholt College

SkillSet

Design and delivery of eLearning courses and a learning management system

Delivered for SPARSHOLT COLLEGE

AT A GLANCE

  • Moodle learning management system
  • 9 eLearning modules covering a wide variety of topics from cyber security to soldering

THE CLIENT

Sparsholt College offers a wide range of further and higher education courses. It is one of the leading providers of courses about the land and environment in the UK. An assortment of degree courses are validated by the University of Portsmouth and ranked in the top 2% of world universities. There are currently 2658 full-time and 2332 part-time students including 356 at HE level.

Sparsholt College mainly operates from two locations: a 450-acre campus at Sparsholt (near Winchester) and Andover College (in central Andover). Sparsholt is the second largest college in Hampshire.

For this project, Sparsholt College acted as lead partner of the Innovation South Virtual Campus (ISVC), funded by the EM3 LEP.

THE CHALLENGE

Sparsholt College issued two invitations to tender; the first for the development of an online learning platform to deliver blended, vocational, online learning to their employees. The second was for twelve eLearning modules to be launched with the platform.

Initially, the college wanted to reach 2500 learners. This capacity had to be scalable so that the platform can support tens of thousands of users across the globe in the future. The college also required the facility to charge customers for accessing learning services.

SkillSet were subsequently successful in winning this tender for the LMS and six of the eLearning modules. We were then given a further three modules after successfully completing the initial six.

OUR APPROACH

SkillSet employed an agile approach with this project to rapidly deploy the solution and regularly receive feedback from the college to ensure that the tight timescales could be met.

As with all our projects, we began with a joint project kick-off meeting. Here we agreed, and documented, ways of working on the project, the project review schedule, and key milestones. A project initiation document was created and distributed to all key stakeholders, detailing scope, timescales, and budget.

SkillSet used Jira (an online project management tool) to track progress on the project. The college’s project teams were given access and could therefore monitor progress continually.

SkillSet developed a Moodle learning management system for the college. This was installed in a secure Amazon Web Services environment in a UK data centre. The AWS platform will auto-scale to support the required number of users. This  allowed us to deploy Moodle within the project deadlines, whilst also satisfying the college’s long-term scalability requirements. Amazon hosting is secure and supports our ISO27001:2013 processes.

The Moodle system was customised to match the branding for the college and configured to support the users’ accessibility requirements. Students are able to access the learning content from a range of devices, removing barriers to learning. They are also awarded digital badges on completion of relevant courses and activities.

SkillSet used Articulate Storyline 3 to develop the eLearning modules. The output was published in SCORM-2004 format.  The material covered a wide variety of topics from cyber security to soldering.

THE RESULTS

SkillSet was able to meet the project timelines and launch the Moodle learning management system in March 2020. SkillSet continue to extend the functionality through custom plugins, new themes, mobile applications, and reporting. The system delivers blended vocational online learning to college employees. The next stage for the college is to provide access to their customers; the system has the facility to charge customers for accessing learning services.

OUR PARTNER’S FEEDBACK

“SkillSet have been a dream to work with. Their project management is watertight, and their can-do solution focused helpfulness and flexibility has hugely contributed to a smooth and successful project delivery.

I’m very optimistic that much more work will follow, and you guys will be my first port of call. As for Jemma, an absolute gem of a project manager!”

MARTIN SIMMONS, Project Manager

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East Sussex County Council Case Study

SkillSet

Display Screen Equipment (DSE) eLearning

Delivered for EAST SUSSEX COUNTY COUNCIL and BRIGHTON AND HOVE CITY COUNCIL

AT A GLANCE

  • Use of Information Mapping techniques to prioritise the learning content
  • Use of branches to display different content to different users

THE CLIENT

East Sussex County Council (ESCC) is the local authority for the non-metropolitan county of East Sussex. The council provides services used by all residents in East Sussex, including providing care and support to children, families and the elderly; maintaining the roads and providing library services; and working to boost the local economy.

Brighton and Hove City Council (BHCC) is a unitary authority, having the powers of a non-metropolitan county and district council combined.

SkillSet won a tender issued by ESCC for an eLearning package for both councils.

THE CHALLENGE

Both councils wanted to increase employee awareness and encourage self-resolution of low and medium risks related to DSE. A key target for this eLearning was to get users to resolve 70% of DSE set up issues themselves.

Both organisations had existing eLearning packages on DSE set-up. However, these had been produced independently and were not written to the same specification. The project had to produce a package suitable for both councils.

The requirements for this package included:

  • Content in line with current DSE standards.
  • Take learners no longer than 30 minutes to complete.

OUR APPROACH

A key aspect of this project was a design that presented core material to all users, with branches for different audiences – material that is only relevant to one council’s users, for instance.

SkillSet used Articulate Storyline3 to develop the course. The output was published in SCORM-2004 format. This allows reporting of completion rates and individual tracking for each question. Vyond was used to create videos, which were embedded within  the Storyline3 content.

SkillSet used Jira (an online project management tool) to track the progress of the project. The councils’ project teams were given access and could therefore monitor progress continually.

THE RESULTS

Employee awareness of DSE has increased and council staff are now able to resolve most low and medium risk issues related to DSE set-up without the need for assistance.

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Royal Berkshire Fire and Rescue Service Case Study

SkillSet

Provision of a key training platform

Delivered for ROYAL BERKSHIRE FIRE SERVICE

AT A GLANCE

  • Delivery of a Moodle learning management system
  • Training on eLearning content creation
  • Custom plug-in development

THE CLIENT

Royal Berkshire Fire and Rescue Service (RBFRS) provides prevention, protection, and response services across the County of Berkshire. Twelve whole time and four on-call fire stations cover 486 square miles, from Langley in the East, to Lambourn in the West. It serves a diverse cultural population of 863,000, 24 hours a day, 365 days a year. The authority offers a wide range of services to help keep communities safe, including safety and protection advice to residents and businesses. They also enforce fire safety legislation and help to reduce fire risk in buildings.

THE CHALLENGE

On behalf of RBFRS, Royal Berkshire Fire Authority issued an invitation to tender for a platform to build and host eLearning courses, as well as provide reporting on these courses.

Staff members at all levels of the Service need to complete various courses to undertake their roles. The system also needed to track user progress in order to complete personal development plans, ensuring that staff meet fire service standards.

The system needed to understand complex organisational structures and provide reports on user progress.

OUR APPROACH

SkillSet won the tender with a solution based on the Moodle open-source learning management system (LMS). Moodle supports numerous ways of creating engaging course content within the system itself, using activities. These include (but are not limited to):

  • Lessons.
  • Assignments.
  • File attachments.
  • Video.
  • Quizzes.

Moodle also supports eLearning content compliant with SCORM, AICC, and Tin Can. It also integrates with RBFB’s active directory for authentication purposes.

SkillSet used role-based groupings to map qualifications, training and the learning standards of the fire and rescue service. This allowed us to create learning plans and assign competencies to them, allowing reporting and tracking of users’ progress.

SkillSet also partnered with RBFRS to advise them on eLearning content creation. The tool we jointly selected for this task was Articulate 360. This is a license-based eLearning tool, which can be used to create engaging and interactive content. We created a course template and provided training for the relevant staff so that they could design and build content themselves.

SkillSet used our experience in content creation to work with the authority to ensure their content is displayed to learners in the most effective way. We also helped to ensure that the content supports a variety of learning styles and engages the learner.

THE RESULTS

SkillSet continues to maintain and support the Moodle learning management system for the fire service. Most recently we built a custom plug-in to integrate the LMS with the RBFRS’s HR System, allowing them to map their organisational structure to the Moodle LMS.

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Welsh Government Case Study

SkillSet

LMS migration from Totara to Moodle

Delivered for the WELSH GOVERNMENT

AT A GLANCE

  • Migration from Totara 2.9 to Moodle 3.5
  • Customised approach with bespoke plugins and APIs
Welsh Government

THE CLIENT

Business Wales, part of the Welsh Government, provides business skills training to those in Wales who either have or, are thinking of starting, their own business. They provide this service through their site – BOSS (Business Online Support Service) – https://boss.businesswales.gov.wales.

THE CHALLENGE

SkillSet originally provided both the eLearning content and the learning management system for the BOSS site. For a few years, SkillSet supported the Totara site and developed several additional plugins and enhancements.

Those enhancements included:

  • Funding assistance requests
  • Simple administration user search tool with easy access to key admin functions
  • Integration with Sign-on Cymru, an Azure AD B2C solution with a common core data store intended to be used by many Business Wales services

The number and complexity of the integrations increased over time as they might over any significant project lifecycle. The rate of development of interesting new features in Moodle was increasing, while Totara didn’t seem to be offering as many new developments appropriate for the Welsh Government. Therefore, the Totara site was beginning to look outdated compared to what a Moodle platform could offer.

Another issue for the Welsh Government was the cost of the system: the cost for a Totara site with over 20,000 user accounts and growing is significant when it is just one of many platforms that organisations like Business Wales and Farming Connect provide. Whereas, Moodle, being open source carries no license costs.

It was at this time that the decision was made to migrate to Moodle 3.5. There was no standard upgrade path from Totara 2.9 to Moodle 3.5, which meant we had to come up with a custom plan to perform this migration.

OUR APPROACH

SkillSet analysed what was currently being used in the Totara feature set, and then divided this functionality into three categories:

  • What stays the same and therefore can be copied across
  • What needs some small modifications or adjustments
  • What needs to be created from scratch

We then went through the development process, building each of these categories into repeatable tasks that could be run against a known-state backup, so that we gradually created an automatic build script that took a current backup of Totara BOSS and turned it into a Moodle BOSS with as little human interaction as possible.

Once we had completed this phase, we were then able to run the scripted process, which took around 30-40 minutes to build a new Moodle version of the BOSS site in Azure, from the current Totara site.

The third category (what needs to be created from scratch) there was a clear need to focus on the end user experience. This is what initially lead to the development of the funding request system, which drastically simplified the process for users to request support for face-to-face training. This led us to decide that the out-of-the-box Moodle learning plan and competency-based functionality would be too complicated and that we needed to create a bespoke layout to present the development plans and records in a much more straightforward manner.

THE RESULTS

SkillSet were able to migrate the BOSS site from Totara to Moodle and hand over the site for UAT testing within a matter of a couple of hours.

The Welsh Government was very pleased with the result, and we have been awarded the follow-on contract extension to continue to provide support and development for BOSS. As part of this ongoing support, we are currently looking at developing several new functionalities, including new API changes, and a combination of face-to-face and third-party webinar services.

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South Lanarkshire College Case Study

SkillSet

Website migration and hosting for college website

Delivered for SOUTH LANARKSHIRE COLLEGE

AT A GLANCE

  • Migration of existing website to Amazon Web Services.
  • Monthly patching of the website.
  • Daily backup of the website.

THE CLIENT

South Lanarkshire College is a modern, forward-thinking institution, which takes great pride in the quality of its programmes and the success of its students. The college provides excellent education in outstanding facilities, delivered by well-qualified, highly trained staff.

The college welcomes more than 3000 fulltime students each year. It is, therefore, essential that the college’s website is effective in supporting both current and prospective students.

THE CHALLENGE

South Lanarkshire College issued an invitation to tender, seeking to appoint a single supplier for the provision of hosting and support services for the college website.

The requirements included a dedicated server within the UK, with cPanel access, compliance with GDPR regulations, and excellent uptime with regular backups.

SkillSet were subsequently successful in winning this invitation to tender.

OUR APPROACH

SkillSet employed an agile approach to the migration project using sprints, stories, and tasks. All of these could be tracked by the college on a shared Jira board.

The existing WordPress site was migrated onto Amazon Web Services with a MySQL database in Amazon RDS and a multi-zone deployment to ensure high availability.

THE RESULTS

The project was completed in only 15 working days. The college website can be found at:

https://www.south-lanarkshire-college.ac.uk/

South Lanarkshire College rated SkillSet 10 out of 10 for communication, value for money, and user satisfaction.

After completion of this initial migration project, South Lanarkshire College has since commissioned SkillSet to make several improvements to the site, which we continue to support and maintain.

OUR CLIENT’S FEEDBACK

“I have been hugely impressed with the way that SkillSet have managed the migration of our website from the incumbent supplier to a new server. Customer service has been excellent, communication has been outstanding, downtime during the switchover was minimal due to prior testing and bug fixing. The team was proactive in monitoring the site in the period immediately following the handover and has made suggestions for improvements, which will be of great benefit to the college, our students, and users of the website. Emails are responded to very quickly. All in all, I am absolutely delighted with the service that has been provided by SkillSet to-date.”

Lucy Flynn, Marketing Manager & International Officer, South Lanarkshire College.

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Office of Rail and Road Case Study

SkillSet

Data security course

Delivered for the OFFICE OF RAIL AND ROAD (ORR)

AT A GLANCE

  • Bespoke GDPR eLearning module.
  • Hosting on SkillSet’s own learning platform – elasticLearning.
  • Reporting dashboard in elasticLearning.

THE CLIENT

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways, and monitor of performance and efficiency for England’s strategic road network. It regulates Network Rail, including setting the targets it has to achieve and they report regularly on its performance. The ORR also monitor Highways England, ensuring it improves the performance and efficiency of England’s roads.

THE CHALLENGE

The ORR wanted to roll out online training for all their staff to support the introduction of the General Data Protection Regulation (GDPR). SkillSet were approached to develop and host an ORR-branded GDPR eLearning module.

OUR APPROACH

Working with the ORR, SkillSet were able to clarify the aims, objectives, and the needs of a varied audience, enabling us to prioritise content as:

– Essential – this is directly visible on screen.

– Useful – this may be hidden on a “click for more information” button.

– Background – this was then removed from the main course and presented as a downloadable document.

We first produced a storyboard to show how content would be structured. Once this was agreed, we used Articulate Storyline 3 to build the eLearning, adding animation, graphics and a variety of user interactions, all appropriate for the mix of staff within the ORR.

To measure knowledge retention, we developed a bank of searching questions. Users are presented with different questions each time they attempt them. Feedback is provided for both right and wrong responses, allowing users to learn from their mistakes.

SkillSet hosts the GDPR eLearning on our own platform, elasticLearning. Built on serverless technologies, elasticLearning is a SCORM-compliant, highly reliable and secure solution for the rapid deployment of learning modules globally. elasticLearning provides a more cost-effective solution than a traditional learning management system; customers do not have to worry about the number of users accessing the eLearning as there is no per-user charge. A variety of reports and a management dashboard allows ORR administrators to track learner activity and success and to ensure that all appropriate staff have taken and passed the training.

THE RESULTS

We were able to roll out the ORR’s GDPR course to all of their staff rapidly and effectively. In our annual customer satisfaction survey, the ORR rated the elasticLearning platform as a 5 out of 5 for ease of use, account set-up, and value for money.

OUR CLIENT’S FEEDBACK

The SkillSet team have been extremely helpful and ensured that the eLearning course was up and running within a very short time frame. The main benefit of elasticLearning for us, is the ease-of-use, allowing staff to complete the course at a time that suits them and – at their own pace.

Sue MacSwan, Information manager, Office of Rail and Road

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