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Case Study

Getinge Case Study

SkillSet

Design and delivery of an animated video

Delivered for GETINGE

AT A GLANCE

  • In-house voiceover
  • Managed translation from English into four other language

THE CLIENT

Getinge is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences.

Getinge offers equipment, workflow management, and clinical therapies, which help hospitals and clinicians offer the best possible outcomes for their patients.

Headquartered in Gothenburg, Sweden, Getinge employs more than 10,800 people and has operations in 39 countries.

THE CHALLENGE

In 2020, Getinge launched its Torin solution to simplify planning, management, and optimisation of surgical departments.

In 2021 the company added artificial intelligence functionality to the solution, creating Torin OptimalQ. With the new set of capabilities, this tool aims to help hospitals to shrink surgical waiting lists by prioritising surgery planning and building an accurate surgical schedule.

Getinge approached SkillSet with requirements for a 3 to 5 minute animated video to promote the launch of Torin OptimalQ.

OUR APPROACH

From the start of the project, Getinge already had a very clear idea of the key messages they wanted to get across in this promotional video. They provided a voiceover script, which allowed SkillSet to create a storyboard, following the logical order of the script.

Once the storyboard was signed off, SkillSet’s design team then began developing the video content.

SkillSet used a tool called Vyond to develop animated videos. Vyond allows us to depict scenarios or processes in an engaging and easy to understand way. This is particular helpful when the content is fairly complex and technical, such as that of Getinge’s Torin OptimalQ.

SkillSet recorded the voiceover using our in-house resource and this was then added to the animation.

Once the video was created, it was then shared with Getinge for review. Feedback was collated and then used to update the animation.

Once the final sign-off had been received, SkillSet provided Getinge with 720p and 1080p MP4 files.

We then worked with a translation partner to translate the voice-over, on-screen text, and subtitles into Spanish, French, German, and Italian, ready for global release.

THE RESULTS

The animated video was launched on Getinge’s YouTube channel in early 2021. It has also been used in various other channels to promote the Torin OptimalQ product.

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Case Study

Whyte and Mackay Case Study

SkillSet

Design and delivery of a learning management system

Delivered for WHYTE AND MACKAY

AT A GLANCE

  • Design and delivery of Moodle LMS.
  • Single sign-on.
  • Tailored user training.

THE CLIENT

Whyte & Mackay is an award-winning whisky maker, with five distilleries across Scotland. These distilleries produce exceptional whiskies and premium spirits, which are celebrated around the world.

THE CHALLENGE

Whyte & Mackay sought a professional learning management system provider to design, develop, and deliver of a platform for training line managers.

Key requirements included:

  • Integration with Whyte & Mackay’s authentication system.
  • Face-to-face bookings and tracking.
  • Forced progression through the courses.
  • Bespoke progress visualisation.

OUR APPROACH

SkillSet proposed a Moodle learning management system to satisfy Whyte & Mackay’s needs. It is the world’s most popular learning management system with more than 100,000 installations worldwide. Moodle is an open-source system but supported by a dedicated team of developers based in Australia. SkillSet currently hosts and supports Moodle for over 20 clients.

Moodle is compatible with all common browsers (including Chrome, Firefox, Safari, and Edge), running on all common platforms. Users can access content material on a full range of devices: PCs (including Windows 10), mobile phones, tablets, laptops etc.

SkillSet worked to an ADDIE (Analyse, Design, Develop, Implement, Evaluate) methodology. Each stage was signed off before progressing to the next, to ensure that the project met Whyte & Mackay’s requirements.

Analyse – SkillSet verified the project requirements, defined system roles and permissions, and mapped out the initial course hierarchy.

Design – SkillSet used the Whyte and Mackay branding and style guides to ensure that the learning management system blended seamlessly with its existing websites. Learning report contents and integration requirements were documented.

Develop – The Moodle platform was built using the outputs from the Analyse and Design stages. A staging platform for testing was also set up, replicating the live platform.

Implement – The whole system was tested by a small number of Whyte and Mackay staff, using example courses on the staging system. Once approved, the solution was migrated to the production environment for final testing and sign-off.

Evaluate – SkillSet continue to monitor the system for any potential issues. We also provide help in creating reports and management information.

The system is hosted in an AWS data centre in the UK. Both AWS and SkillSet are ISO27001 certified. The system also complies with GDPR/DPA 2018 and all other relevant data security legislation.

SkillSet utilise the AWS Cloudwatch monitoring tools for all the hosted system components. This alerts us if there are any issues with running services, memory/CPU/disk usage, or errors encountered on the servers.

SkillSet also provided training, tailored to different user groups and covering the following topics:

  • System administration
  • User administration
  • Content creation and upload
  • Reporting

THE RESULTS

Having completed an initial pilot in spring 2021, Whyte and Mackay is now looking to roll-out the LMS to the entire business as part of its digital strategy. This includes a bespoke dashboard. This allows managers to log into the platform and see a “My Staff” overview block on the homepage. This then gives them information such as their direct reports’ last log-in, assigned courses, and progress.

OUR PARTNER’S FEEDBACK

“When searching for the right supplier for this project, I spoke to around five others, who were all non-integrated and did not have single sign-on capabilities. Whereas SkillSet ticked all the boxes for us, particularly for the price. It was clear from the outset that SkillSet could meet our project needs. It felt really easy to work with Jemma, and also the proposed solution suited us in terms of its simplicity and user-friendly system.”

LAURA HENIGHEN, learning and development business partner

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Case Study

Trade Skills 4U Case Study

SkillSet

Upgrade and rebranding of Moodle learning management system

Delivered for TRADE SKILLS 4U

AT A GLANCE

  • Upgrade of Trade Skills 4U’s Moodle LMS
  • Hosting
  • Training and ongoing support

THE CLIENT

Trade Skills 4U is a national electrical training company. They have centres in Gatwick, Central London and Warrington, where 1000s of new and experienced electricians have passed their qualifications.

THE CHALLENGE

Trade Skills 4U contacted SkillSet, having recently introduced blended learning into its main qualification packages. This included SCORM-based eLearning modules, which were hosted on an existing Moodle learning management system.

This system was using an outdated version of Moodle, which meant that the site wasn’t providing Trade Skills 4U with all of the functionality that was required. Also, it was not visually appealing and intuitive to use.

SkillSet was therefore engaged to update the LMS to the latest version of Moodle and apply new visual templates to match the Trade Skills 4U brand.

Trade Skills 4U asked SkillSet to move the Moodle site from their internal infrastructure to SkillSet’s. This allowed SkillSet to take full responsibility for hosting, monitoring and maintaining the site.

OUR APPROACH

The first step was to take a back-up of Trade Skills 4U’s existing Moodle LMS. This allowed our team to create a Linux-based staging site using Amazon Web Services (AWS).

SkillSet is proud to be a Consulting Partner with AWS. This alliance allows us to provide our customers with guidance on security, resilience, performance and back-up, ensuring that their cloud environment meets their requirements exactly.

Using the staging site, we then upgraded the system to the latest version of Moodle. We also updated all plug-ins and PHP on the staging site. At this point, Trade Skills 4U was invited to test the upgrade to ensure there were no functional errors.

Once the upgrade was in place, we then applied a new theme and configured this based on the Trade Skills 4U website to match the company’s branding.

SkillSet then configured the default dashboard to ensure that users have the required functionality at their fingertips and anything that is not required was hidden. We also set up tracking to allow students to track their progress through a particular course.

Trade Skills 4U signed off the staging site from a functionality, theme and dashboard perspective. We were then able to switch this over to the live site, with minimal disruption.

Finally, SkillSet provided support to Trade Skills 4U with a training workshop. This was held over two sessions, in which we worked through queries, customer feedback and general Moodle support.

THE RESULTS

Trade Skills 4U now has a robust, up-to-date Moodle, which allows the company to scale their business, continuing to add new courses and new clients.

The solution can be iteratively developed to support Trade Skills 4U’s requirements.

Since the initial implementation, SkillSet has worked with Trade Skills 4U’s clients and suppliers to create new integrations and new ways of working.

The SkillSet support team are ready to help when required and will continue to host, monitor, and maintain the site.

OUR PARTNER’S FEEDBACK

“Helpful and professional. I find SkillSet to be supportive and quick to respond.”

Adam Ormesher, Trade Skills 4U

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Case Study

Wandle Case Study

SkillSet

Safeguarding eLearning module, hosted on elasticLearning

Delivered for WANDLE

AT A GLANCE

  • Safeguarding eLearning module
  • Hosting on elasticLearning

THE CLIENT

Wandle provides social and affordable homes for rent, shared ownership, outright sale, and supported housing. Founded in 1967 as the Merton Family Housing Trust, Wandle has grown into an organisation with over 7,000 homes across nine South London boroughs. One of their key goals, as a developing housing association, is helping to tackle the shortage of good quality, affordable housing across South London.

THE CHALLENGE

Wandle wanted to roll out some online training to support a change in their safeguarding policy and procedure. The training requirement came in two forms: eLearning for around 180 staff (covering roles from the CEO to repair operatives), and face-to-face training for specialist roles.

SkillSet were approached by Wandle to develop the eLearning part of this provision. This formed a 20-minute interactive online learning module. Wandle also chose to host this module on SkillSet’s elasticLearning platform.

OUR APPROACH

Working with Wandle’s subject matter experts, SkillSet were able to clarify the aims and objectives, and the needs of a varied audience, enabling us to prioritise content as:

– Essential – this is directly visible on screen.

– Useful – this may be hidden on a “click for more information” button.

– Background – this was then removed from the main course and presented as a downloadable document.

We first produced a storyboard to show how content would be structured. Once this was agreed, we used Articulate Storyline 2 to build the eLearning. SkillSet added animation, graphics and a variety of user interactions, all appropriate for the varied levels of staff that would use the learning module.

To measure knowledge retention, we developed a bank of searching questions. These were designed to present different questions to users each time they took the assessment and without obvious answers. Feedback was provided for both right and wrong responses, allowing users to learn from their mistakes.

SkillSet hosts the safeguarding eLearning on our own platform, elasticLearning. Built on serverless technologies, elasticLearning is a SCORM-compliant, highly reliable and secure solution for the rapid deployment of learning modules globally.

elasticLearning provides a more cost-effective solution than a traditional learning management system. Customers do not have to worry about the number of users accessing the eLearning as there is no per-user charge. A variety of reports and a management dashboard allows Wandle administrators to track learner activity and success, and to ensure that all appropriate staff have passed the training.

THE RESULTS

The Wandle safeguarding module went live on elasticLearning in May 2018. The hosting agreement has been renewed each year since.

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Case Study

South Lakeland District Council Case Study

SkillSet

Development of a Moodle learning management system and GDPR eLearning course

Delivered for SOUTH LAKELAND DISTRICT COUNCIL

AT A GLANCE

  • Moodle learning management system including single sign-on and iTrent integration
  • Tailored GDPR eLearning course

THE CLIENT

South Lakeland District Council (SLDC) is the local authority for the District of South Lakeland, which is one of England’s largest shire districts, covering an area of 155,000 hectares with a resident population of over 103,000.

The council has over 400 members of staff, providing services used by all residents in the district.

This project resulted from SkillSet winning a tender published by SLDC for a cloud-based learning management system (LMS). The primary use for the LMS was to provide a blended learning and development platform for the council.

THE CHALLENGE

The council required a solution that was SCORM compliant and would work with the Articulate authoring tool that the council uses for in-house eLearning development. SkillSet also use Articulate for most of our eLearning development, so we were well placed to advise the council in this area.

SLDC also wanted the ability to track and report on the learner journey and on test results.

The council also needed the solution to integrate with their internally hosted HR system – iTrent.

OUR APPROACH

SkillSet proposed a Moodle-based solution for the council’s LMS. Moodle has a clear and easy-to-follow structure, with a course catalogue shown on the user’s dashboard as well as a powerful search function to provide easy access to the courses.

Another of the council’s requirements was a single sign-on ability. Moodle can support a range of authentication types and SkillSet has implemented  single sign-on for many customers. In this case, we used the SAML2 (Security Assertion Markup Language) plugin, which allows integration with Active Directory. Using Active Directory in this way, the learner provides the same logon and password as they do to log into their PCs, minimising authentication issues.

Moodle also provides progress tracking, so the last page that the learner visited is recorded for all SCORM- based activities. The next time that the learner opens that activity, they will be asked if they want to continue from the last page. This tracking also allows learners to check their personal progress of completed courses and chapters within courses.

We also provided a one-day, comprehensive training course for the system administrators, as well as an introductory eLearning course and downloadable documentation for end users.

When the learning management system had been implemented, the council asked SkillSet to develop an eLearning module covering the fundamentals of GDPR.

SkillSet tailored its existing eLearning material, including branding with the SLDC logo and colour scheme, and two customer-specific scenarios illustrating key points of GDPR. This meant that learners would better relate to the content. We also included a short knowledge check at the end of the course.

This GDPR eLearning course was published as a SCORM pack and then made available on the Moodle LMS. SLDC were assigned a perpetual license to use and amend the module as they see fit.

THE RESULTS

SkillSet continues to host, maintain and support the SLDC Moodle system. We have recently upgraded the system to the latest version and provided further administrator training to ensure SLDC are getting the most out of the platform.

The council have been very happy with the service provided by SkillSet, extending the contract beyond the initial tender agreement. They have provided us with the following feedback:

OUR PARTNER’S FEEDBACK

Jemma Greener has been brilliant. Incredibly helpful, knowledgeable and supportive. Many thanks! I was also kept well informed when the LMS was upgraded, even when there was a problem, which was greatly appreciated. Customer support is excellent.”

DAWN BRADLEY, South Lakeland District Council

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Case Study

Transforming resourcing at a multi-national oil company

SkillSet

Transforming resourcing at a multi-national oil company

AT A GLANCE

Blended learning solution to support the rollout of a global resource management solution.

THE CLIENT

Our client is one of the world’s largest companies, employing over 90,000 staff worldwide and generating revenues in excess of $300billion. With operations in over 90 countries and almost 7,000 new hires in 2009 alone, the company faced a number of challenges relating to global resourcing and talent acquisition.

In 2006 the company launched a programme to transform resourcing across its global operations. The programme was part of a broader five-year initiative with the aim of upgrading the human resourcing activities to better serve the future needs of the business. To enable more efficient and effective resourcing, it implemented a single global process and system to manage all internal and external recruitment activity.

THE CHALLENGE

The client implemented a resource management solution to support a globally consistent resourcing process. The solution would enable the organisation to manage strategic recruitment activities more efficiently and proactively, while streamlining processes and introducing a more consistent approach to talent acquisition. Aimed at simplifying and standardising global hiring activity, it anticipated that the solution would deliver global savings of $12million per year through the delivery of operational efficiencies and reduced time to hire.

Our client viewed the resourcing solution as a key component of its HR transformation. The solution was accessed by recruiters and HR staff across the organisation to manage the resourcing process.

Without a highly effective training programme, the client realised that they would not be able to achieve the optimum return on investment or use the system to its full advantage.

OUR APPROACH

SkillSet has worked with this client since 1992, providing support for transformation projects, soft skills training, systems-based training, process analysis and documentation.

SkillSet developed and delivered a blended learning solution to support the rollout of the solution across a two-year period. SkillSet worked with key stakeholders, including recruiters, HR generalists, heads of resourcing, programme directors and the programme board in the design and development of the blended solution. The materials delivered ensured that system users were able to maximise their use of the tool, enabling the client to realise the full benefits of the solution.

With over 450 global recruiters and almost 10,000 global hiring managers, the client’s recruitment solution contained over one million CVs. To support system users, SkillSet produced engaging and user focused classroom, virtual classroom and eLearning content.

SkillSet provided a number of services to support the client’s resourcing programme, including:

  • Instructional design to clarify learning objectives, structure, curriculum, roles and responsibilities.
  • Storyboards to define content, text and graphics.
  • eLearning development tool configuration which included setting templates and standards to ensure consistency, usability, accessibility and compatibility with other systems used by the client.
  • Recommendations on how training and process documentation will be maintained on an ongoing basis.

Our client aims to be a ‘local company’ as far as possible, and this ethos is strongly reflected in its resourcing strategy. As such, it was important that any training materials were able to take into account differences in regional resourcing processes. SkillSet identified areas where materials could be standardised to reflect global practices. Materials were then localised to take into account differences in regional policies, reporting requirements and standards.

THE RESULTS

The blended learning solutions designed, developed and delivered by SkillSet ensured staff made the most effective use of the recruitment solution.

During the first eight months of 2009 there were 178,837 applications to roles across the global organisation via the new system. Due to effective system and process training, 40% of applications were screened out at the first stage using automated qualifying questions. Through effective use of the tool, 2% of applicants progressed to the final stage of the resourcing process, with 95% accepting job offers.

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Tesco Case Study

SkillSet

Development of engaging compliance training

Delivered for TESCO

THE CLIENT

Tesco is one of the world’s largest retailers. It was founded in East London in 1919 and has grown to become a diverse, international brand. It employs over 470,000 staff and operates almost 5,000 stores in 14 countries across Europe, Asia and the US. Through its multiple brands – including Tesco Superstore, Tesco Express, Tesco Finance, One Stop, Fresh and Easy, and Dobbies – Tesco generated sales revenues in excess of £62 billion in 2010.

THE CHALLENGE

The UK retail market is subject to a broad range of industry regulations. These govern how UK retailers conduct their business operations and how they interact with suppliers, customers, employees and shareholders.

As a UK PLC, Tesco must demonstrate compliance with these regulations both in the UK and abroad. It must be able to prove that regular training has been delivered to relevant staff and minimum standards are met.

As well as complying with industry regulations, Tesco is keen to ensure that its own corporate values are reflected in its day-to-day activities.

It is important that all staff understand the laws, regulations and guidelines that apply to their roles. These can be challenging to maintain as they are updated regularly. It is important that this information is presented in such a way that Tesco can demonstrate it has provided adequate training that has been fully understood and applied by staff across the business.

Tesco’s legal team had already provided face-to-face training to staff across the UK. SkillSet worked closely with the retailer to develop eLearning materials to train new staff, staff outside the UK and to deliver on-going refresher training to staff.

OUR APPROACH

SkillSet worked with Tesco’s legal team to deliver eLearning materials to educate staff across the globe. We assisted Tesco to structure the legal content in a way that was fun, interactive and easy to use and understand. The materials were also specifically designed so that they could be updated and maintained by Tesco to reflect changes in the regulatory guidelines.

We began by understanding the messages that needed to be communicated across Tesco. We worked with key members of staff to ensure that all the relevant details were captured and presented in the most effective way.

Using instructional design principles, our eLearning consultants produced storyboards to define how the materials would be presented. We developed six eLearning modules that included an introduction to the regulatory guidelines, interactive animations, concept slides and quizzes. We ensured that staff understood why they had to complete the training, how the regulations affected them and when they must be applied.

The messages were presented to learners using a range of different approaches. As well as using text-based slides, we included scenario-based animations, voiceovers and video presentations from key members of Tesco’s legal team. By using a blend of learning methods, we ensured that the key messages would be understood and retained by staff across Tesco.

We used our experience of delivering training programmes to design and develop eLearning materials that were  engaging. We ensured that we presented all of the necessary facts and information in a way that was fun for learners. This approach improves knowledge retention amongst users and ensures that they are confident in applying the knowledge learned to their roles.

The eLearning materials are hosted on Tesco’s Learning Management System (LMS). This means that they can be accessed by staff at any time and from anywhere in the world. It also means that Tesco can track who has completed the training and when, as well as the test scores achieved. The LMS sends out notifications to staff on an annual basis, reminding them to complete the training. It is also used to demonstrate on-going compliance with the industry regulations.

THE RESULTS

The eLearning materials produced by SkillSet are helping Tesco to train staff across the globe quickly, consistently and cost-effectively. Given the nature of the training, it is important that all staff understand the regulations and are able to apply them effectively in their roles.

We used innovative techniques to ensure that the learning was fun and interactive. This will help to improve knowledge retention and reduce the costly risk of non-compliance.

OUR PARTNER’S FEEDBACK

As well as complying with the legal requirements, we want to ensure that we deliver the best value to our customers. To do this, our staff need to understand what the regulations mean to them. The SkillSet team produced eLearning materials that presented the legal code in a fun and interactive way. This will help our staff to truly understand the  implications of the regulations and how we, as an organisation, must demonstrate compliance and best practice.”

Emer Kelly, Senior Counsel, UK Code Compliance, Tesco

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Case Study

Sparsholt College

SkillSet

Design and delivery of eLearning courses and a learning management system

Delivered for SPARSHOLT COLLEGE

AT A GLANCE

  • Moodle learning management system
  • 9 eLearning modules covering a wide variety of topics from cyber security to soldering

THE CLIENT

Sparsholt College offers a wide range of further and higher education courses. It is one of the leading providers of courses about the land and environment in the UK. An assortment of degree courses are validated by the University of Portsmouth and ranked in the top 2% of world universities. There are currently 2658 full-time and 2332 part-time students including 356 at HE level.

Sparsholt College mainly operates from two locations: a 450-acre campus at Sparsholt (near Winchester) and Andover College (in central Andover). Sparsholt is the second largest college in Hampshire.

For this project, Sparsholt College acted as lead partner of the Innovation South Virtual Campus (ISVC), funded by the EM3 LEP.

THE CHALLENGE

Sparsholt College issued two invitations to tender; the first for the development of an online learning platform to deliver blended, vocational, online learning to their employees. The second was for twelve eLearning modules to be launched with the platform.

Initially, the college wanted to reach 2500 learners. This capacity had to be scalable so that the platform can support tens of thousands of users across the globe in the future. The college also required the facility to charge customers for accessing learning services.

SkillSet were subsequently successful in winning this tender for the LMS and six of the eLearning modules. We were then given a further three modules after successfully completing the initial six.

OUR APPROACH

SkillSet employed an agile approach with this project to rapidly deploy the solution and regularly receive feedback from the college to ensure that the tight timescales could be met.

As with all our projects, we began with a joint project kick-off meeting. Here we agreed, and documented, ways of working on the project, the project review schedule, and key milestones. A project initiation document was created and distributed to all key stakeholders, detailing scope, timescales, and budget.

SkillSet used Jira (an online project management tool) to track progress on the project. The college’s project teams were given access and could therefore monitor progress continually.

SkillSet developed a Moodle learning management system for the college. This was installed in a secure Amazon Web Services environment in a UK data centre. The AWS platform will auto-scale to support the required number of users. This  allowed us to deploy Moodle within the project deadlines, whilst also satisfying the college’s long-term scalability requirements. Amazon hosting is secure and supports our ISO27001:2013 processes.

The Moodle system was customised to match the branding for the college and configured to support the users’ accessibility requirements. Students are able to access the learning content from a range of devices, removing barriers to learning. They are also awarded digital badges on completion of relevant courses and activities.

SkillSet used Articulate Storyline 3 to develop the eLearning modules. The output was published in SCORM-2004 format.  The material covered a wide variety of topics from cyber security to soldering.

THE RESULTS

SkillSet was able to meet the project timelines and launch the Moodle learning management system in March 2020. SkillSet continue to extend the functionality through custom plugins, new themes, mobile applications, and reporting. The system delivers blended vocational online learning to college employees. The next stage for the college is to provide access to their customers; the system has the facility to charge customers for accessing learning services.

OUR PARTNER’S FEEDBACK

“SkillSet have been a dream to work with. Their project management is watertight, and their can-do solution focused helpfulness and flexibility has hugely contributed to a smooth and successful project delivery.

I’m very optimistic that much more work will follow, and you guys will be my first port of call. As for Jemma, an absolute gem of a project manager!”

MARTIN SIMMONS, Project Manager

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East Sussex County Council Case Study

SkillSet

Display Screen Equipment (DSE) eLearning

Delivered for EAST SUSSEX COUNTY COUNCIL and BRIGHTON AND HOVE CITY COUNCIL

AT A GLANCE

  • Use of Information Mapping techniques to prioritise the learning content
  • Use of branches to display different content to different users

THE CLIENT

East Sussex County Council (ESCC) is the local authority for the non-metropolitan county of East Sussex. The council provides services used by all residents in East Sussex, including providing care and support to children, families and the elderly; maintaining the roads and providing library services; and working to boost the local economy.

Brighton and Hove City Council (BHCC) is a unitary authority, having the powers of a non-metropolitan county and district council combined.

SkillSet won a tender issued by ESCC for an eLearning package for both councils.

THE CHALLENGE

Both councils wanted to increase employee awareness and encourage self-resolution of low and medium risks related to DSE. A key target for this eLearning was to get users to resolve 70% of DSE set up issues themselves.

Both organisations had existing eLearning packages on DSE set-up. However, these had been produced independently and were not written to the same specification. The project had to produce a package suitable for both councils.

The requirements for this package included:

  • Content in line with current DSE standards.
  • Take learners no longer than 30 minutes to complete.

OUR APPROACH

A key aspect of this project was a design that presented core material to all users, with branches for different audiences – material that is only relevant to one council’s users, for instance.

SkillSet used Articulate Storyline3 to develop the course. The output was published in SCORM-2004 format. This allows reporting of completion rates and individual tracking for each question. Vyond was used to create videos, which were embedded within  the Storyline3 content.

SkillSet used Jira (an online project management tool) to track the progress of the project. The councils’ project teams were given access and could therefore monitor progress continually.

THE RESULTS

Employee awareness of DSE has increased and council staff are now able to resolve most low and medium risk issues related to DSE set-up without the need for assistance.

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Civil Service College Case Study

SkillSet

Development of eLearning courses

Delivered for CIVIL SERVICE COLLEGE

AT A GLANCE

  • Development of eLearning course
  • Use of case studies to bring the content into real life situations

THE CLIENT

Civil Service College is a leading provider of high-quality, bespoke training for those working in the public sector, here in the UK and abroad.

The college was founded in 2012 following the closure of the National School of Government in 2010. Civil Service College acquired many of the training programmes that were previously offered by the school. It has since added more, ensuring that the available training reflects the current needs of those working in the public sector.

THE CHALLENGE

SkillSet were approached by Civil Service College to design a bespoke eLearning program based on the book ‘The Public Sector Fox’. The college had made an agreement with the book’s author, allowing them to use the content and develop this into eLearning.

OUR APPROACH

During the project kick-off meeting, SkillSet and Civil Service College agreed what content to prioritise from ‘The Public Sector Fox’. We then split the content into appropriately sized modules.

We worked with Civil Service College to ensure that each module had clear objectives, appropriate content, and an assessment relevant to the learners and style of the course. This ensured that the content was clear, relevant, and fit for purpose. Using a user-friendly and accessible design, we were able to consistently present the learning in a format that is suitable for all levels of learning. Summative  assessments were included.

SkillSet developed the content using Articulate Storyline 360. Each module was able to pass to the next project stage without requiring other modules to have passed the same stage. This methodology allowed the project team to be agile in its delivery; if one element became blocked, this did not block the whole development.

The course navigation allowed easy access to each module. By developing the content in the SCORM format and running it within elasticLearning, the user can elect to re-start at the last point that they reached or return to any other point to check their understanding of a specific topic. 

Case studies were also used throughout the modules to help bring the content into real life situations.

THE RESULTS

The project was completed on time and Civil Service College are very pleased with the results. Managers are able to report on learner activity through elasticLearning’s management dashboard. This not only allows Civil Service College to track usage of the platform but also whether users are only completing certain elements or using specific modules for repeated reference. By understanding learners’ use of the content, the College can continue to evaluate and support learners.

OUR PARTNER’S FEEDBACK

We are novices as far as eLearning is concerned. When we approached Jemma at SkillSet, she put us at ease and explained to us in plain English what we needed to do. She held our hands every step of the way and worked with us to develop our very first eLearning module. We will definitely be working with her and her team at SkillSet to develop other eLearning modules.

SONNY LEONG, chief executive at Civil Service College

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