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Case Study

Hertsmere Borough Council Case Study

SkillSet

Creation of eLearning and hosting on elasticLearning

Delivered for HERTSMERE BOROUGH COUNCIL

AT A GLANCE

  • Training material developed in Articulate Storyline
  • Hosted on SkillSet’s elasticLearning serverless learning management system

THE CLIENT

Hertsmere is a local government district and borough in Hertfordshire, England. Its council is based in Borehamwood. The council’s services range from collecting council tax, to bin collections and town planning. This particular project focused on the housing services that Hertsmere Council provides.

THE CHALLENGE

Hertsmere Borough Council needed a training course for prospective tenants of the council’s housing team. Subjects included the different types of tenancies, dealing with utility providers, and managing household finances. The council required a platform to host this training course, to monitor progress, and provide reports on whether the course has been completed by tenants.

OUR APPROACH

The council provided the outline of the required content. SkillSet then used Articulate Storyline to develop the training material. We designed the course as five bite-sized modules, each taking an average user less than 15 minutes to complete. We also used a friendly, accessible and inclusive tone, ensuring that prospective tenants are not overawed by the learning material.

SkillSet worked with the council to provide a truly collaborative and consultative experience. We included a high level of interactivity within the modules, which helps to engage the audience, ensuring that the learning is retained.

Working with the council, SkillSet also developed assessment questions within, and at the end of, each individual module. These provide regular checking of the learner’s understanding and also provide the council with checkpoints to follow the progress of each user. There is also an overall assessment at the end of the entire course, with a required pass mark. A certificate is then awarded upon passing this assessment. 

This material is hosted on SkillSet’s elasticLearning serverless learning management system. elasticLearning was developed using advanced new features provided by Amazon Web Services. This platform provides the council with a cost-effective solution to monitor the learning progress of prospective tenants.

Screenshots from the social housing course.
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Case Study

Advance Northumberland Case Study

SkillSet

Development of the iNorthumberland Business Support ePortal

Delivered for ADVANCE NORTHUMERLAND

AT A GLANCE

  • Development of the iNorthumberland Business Support ePortal
  • Online training modules to support small-to-medium sized enterprises

THE CLIENT

Advance Northumberland provides support and funding for new and developing businesses across a broad spectrum of business and residential communities in Northumberland.

SkillSet was commissioned by Advance Northumberland to design, develop and deliver the iNorthumberland Business Support ePortal: https://www.businessnorthumberland.co.uk/.

This first-of-a kind portal is delivering a programme of business support to enable ambitious businesses in Northumberland to harness the opportunities of superfast broadband and associated technologies in order to effectively manage and grow a business online.

THE CHALLENGE

To design, develop, and deliver a range of online business support training for small-to-medium sized enterprises (SMEs), to help them fully understand and exploit the commercial benefits and opportunities of connecting to superfast broadband.

The online training programme would consist of a series of modules delivering 12 hours of online business support.

The training needed to be attractive, friendly, and easy to use, providing a personalised learning journey for each user, as well as being accessible by a wide range of devices.

The ability to create robust and accurate reporting on user registration and individual use was vital. This is to ensure that the European Regional Development Fund (ERDF) funding requirements were met.

The ePortal had to sit within a fully managed and supported, hosted server environment, scaled to enable 350 simultaneous sessions without degradation of service.

OUR APPROACH

Advance Northumberland provided SkillSet with raw content on topics such as finance, growth, employment, management, marketing, SEO, GDPR and Microsoft Office. SkillSet then used Articulate Storyline and Vyond to develop this content into the training modules.

To ensure that the learning modules provided a rich, engaging and coherent training programme, SkillSet worked closely with Advance Northumberland subject matter experts to identify and understand the needs of the learners and how best to convey the range of subjects.

SkillSet used Joomla and Moodle to create the ePortal. Moodle allows users to access the online support, browser articles and blogs, as well as an events booking system.  SkillSet worked closely with Advance Northumberland to identify  issues, provide the required reporting  and deliver the solution on time.

To meet the ePortal availability requirements, SkillSet used an Amazon-based cloud server to host the ePortal, with built- in system redundancy and the capability to cope with increased load from increasing content and additional users.

Once live, the server was monitored to check performance stayed within acceptable parameters with additional resources being added to meet peak load when required.

Throughout the project, SkillSet and Advance Northumberland established an honest and open stream of communication to ensure effective review of the project deliverables.

Homepage of the Business Northumberland site.

THE RESULTS

Launched in September 2014, the iNorthumberland business support portal is a pioneering online learning system. Northumberland is the first local authority to provide online business support to local SMEs and has garnered interest from other local authorities across the country, keen to emulate iNorthumberland. The portal’s many features include online business support, comprising 78 training sessions with subjects including social media, cyber security, SEO, measuring online success and cloud technologies. The training modules have gained positive reviews for the excellent quality of content and the engaging presentation.

OUR PARTNER’S FEEDBACK

“We were looking for an organisation to partner with us on the ePortal and one on the instructional design. We were very fortunate that, following an open tendering process, SkillSet was selected for both workstreams. We have benefitted from working with one supplier that is committed to partnering with us and going the extra mile to deliver our requirements.”

Lucy Cansfield, Digital Business Support Manager, Advance Northumberland.

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LeDeR Case Study

SkillSet

Replacing classroom training with an online learning programme

Delivered for the LEARNING DISABILITIES MORTALITY REVIEW (LeDeR) PROGRAMME

AT A GLANCE

  • Developing, and rolling out, an automated process for reviewing the deaths of people with learning disabilities.
  • Providing support to regional staff to take forward the lessons learned in the reviews, in order to make improvements to services.

THE CLIENT

The Learning Disabilities Mortality Review (LeDeR) programme is delivered by the University of Bristol. It was commissioned by the Healthcare Quality Improvement Partnership (HQIP) on behalf of NHS England.

A key part of the LeDeR programme is to support local areas to review the deaths of people with learning disabilities.

THE CHALLENGE

LeDeR reviewers had previously been trained in face-to-face training sessions run throughout England. This model was not scalable or sustainable beyond the anticipated end of the funding for the LeDeR programme. Following a competitive tendering exercise, SkillSet was selected to convert the existing material into an online system to train reviewers and representatives throughout England.

OUR APPROACH

SkillSet created a website, powered by the Moodle learning management system (LMS). Reviewers and local area contacts can self-register. Once their access has been approved, they are automatically enrolled onto the training pathway relevant to their role. Each pathway was designed and developed by SkillSet to transfer the same knowledge as the existing training.

Courses were created using a blend of video, eLearning, assessment questions and reflection tasks. Using the LMS, the LeDeR programme is able to track and report on learning. SkillSet automated the process of requesting access to the LeDeR IT system once a reviewer has completed the course.

THE RESULTS

The LeDeR programme now has a sustainable and scalable learning solution. It allows reviewers and representatives throughout England to gain the knowledge needed to review deaths at a pace and time that suits them. The LeDeR programme has confidence in the knowledge of reviewers through the use of assessments in the LMS. Managers can track and report on learning progress, including course completions, assessment results and feedback. The automation of the system access request process saves time, replacing a previously manual process. It also provides the audit trail to demonstrate that users of the system have been trained.

OUR CLIENT’S FEEDBACK

Thanks very much for all of your, and your team’s, efforts around the eLearning. We have started to have positive feedback about the content and the ease of use, so happy days!”

Andy Wistow, programme manager, LeDeR

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