Tag: Learning Management System

Case Study eLearning

LivePerson eLearning Case Study

Post author By user
Post date March 23, 2023

Converting face-to-face training into eLearning

Delivered for LIVEPERSON INSTITUTE

AT A GLANCE

Converting an existing face-to-face training into eLearning
Time sensitive project

THE CLIENT

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Conversational Cloud, the company’s enterprise-class platform, allows consumers to message their favourite brands. More than 18,000 customers, including leading brands like HSBC, Orange, and GM Financial, use LivePerson’s solutions to orchestrate humans and AI at scale to create a convenient, deeply personal relationship with millions of consumers. This helps these companies to reduce costs, drive revenue, and create meaningful connections.

LivePerson Institute offers in-depth training and certification courses for professionals who manage messaging programmes using the Conversational Cloud.

THE CHALLENGE

SkillSet first partnered with LivePerson Institute in 2018 to help design, develop and deliver their global training offering.

This training was delivered face-to-face in seven different countries and in three different languages by SkillSet trainers.

However, in 2020, the Covid-19 pandemic arrived, and with most of the world going into lockdown, face-to-face training was no longer possible.

LivePerson decided they needed to convert their training into eLearning and webinars, in order to train their clients remotely.

This conversion needed to be completed quickly, as the demand for messaging services significantly increased during the pandemic.

OUR APPROACH

SkillSet immediately analysed the existing face-to-face training and quickly created storyboards for the eLearning modules.

The storyboards focussed on keeping the training interactive (one of the biggest benefits of the face-to-face training), whilst also simplifying the learning so it could be easily understood and digested by an individual learner without any interaction by a facilitator.

The storyboards were then signed off by LivePerson and passed into the design phase. Producing multiple storyboards and multiple designs at the same time allowed us to work in an agile fashion, meaning production could be rapid and achieve the tight deadlines required by the project.

Working closely with LivePerson, we were able to develop multiple eLearning courses in a very short timeframe.

Supporting this eLearning with webinars where appropriate, LivePerson were able to swiftly and seamlessly switch their busy training schedule from face-to-face to eLearning and virtual delivery.

THE RESULTS

A total of 40 eLearning courses were developed for LivePerson. We met the very tight deadlines for this project, allowing LivePerson to continue to train their clients throughout the pandemic.

These courses are in constant use and form the backbone of LivePerson’s training offering. The average satisfaction rating from LivePerson clients using these eLearning courses is 95%.

OUR PARTNER’S FEEDBACK

“Being a partner is not easy and with SkillSet I know that I will always get sound and honest advice and a very realistic assessment of what is possible and sensible. I look forward to partnering for a long time to come!”

Rolph Danko, director at LivePerson Institute

Tags Learning Management System

Buckinghamshire Fire & Rescue Service Case Study

Post author By user
Post date February 6, 2023

Provision of a key training platform

Delivered for Buckinghamshire Fire & Rescue Service

AT A GLANCE

Delivery of a Moodle learning management system
Hosting of an eLearning content creation tool

THE CLIENT

Buckinghamshire Fire & Rescue Service, is the local authority fire service serving the English unitary authorities of Buckinghamshire and the City of Milton Keynes. It operates 19 stations and serves a population of more than 800,000 in the South of England.

THE CHALLENGE

Buckinghamshire Fire & Rescue Service issued an invitation to tender for a platform to build and host eLearning courses, as well as provide reporting on these courses.

Staff members at all levels of the fire service need to complete various courses to undertake their roles. The system also needed to track user progress in order to complete personal development plans, ensuring that staff meet fire service standards.

The system had to match complex organisational structures and provide an eLearning content creation tool.

OUR APPROACH

SkillSet won the tender with a solution based on the Moodle open-source learning management system (LMS).

We worked to an ADDIE (Analyse, Design, Develop, Implement, Evaluate) methodology. Each stage was signed off before progressing to the next, to ensure that the project met the fire service’s requirements.

Analyse – SkillSet verified the project requirements, defined system roles and permissions, and mapped out the initial course hierarchy.

Design – The fire service had a clear vision for the site’s visual design and functionality. We worked in partnership with them to ensure the branding of the learning management system blended seamlessly with their existing websites. Learning report contents and integration requirements were documented.

Develop – The Moodle platform was built using the output from the Analyse and Design stages. The whole system was tested by a small number of the fire service’s staff, using example courses on the staging system. Once approved, the solution was migrated to the production environment for final testing and sign-off.

Implement – SkillSet also implemented an open-source eLearning content creation tool called Adapt. It is a free and easy-to-use authoring tool, which creates fully responsive, multi-device, HTML5 eLearning content. This provides the fire service’s staff with a user-friendly platform to create and publish their eLearning content.

Evaluate – SkillSet continues to monitor the system for any potential issues. We also provide help in creating reports and management information.

SkillSet uses AWS Cloudwatch monitoring tools for all the hosted system components. This alerts us if there are any issues with running services, memory/CPU/disk usage, or errors encountered on the servers.

THE RESULTS

SkillSet continues to maintain and support the Moodle learning management system for the fire service. We have made several updates to the system, most recently we implemented a custom notification plugin. This allows the system to send email notifications to users at defined intervals, for example when a user enrolls onto a course, or upon completion of a course.

OUR PARTNER’S FEEDBACK

“The learning management system SkillSet has delivered for the service has provided our staff with an excellent platform to obtain training information, complete mandatory eLearning packages, and maintain their operational competencies.

A significant part of the project for us was ensuring the LMS had the functionality for operational employees to record their training competencies as well as housing the practical standards they’re set against. SkillSet has helped us to create a user-friendly experience that allows our staff to view their training standards and sign them off in the same system. The time savings this has created has allowed our crews to focus their time and attention to the practical and theoretical application of the training standards to ensure they’re maintaining their competence.”

Elias Williams, People System & Learning Design Officer

Tags Learning Management System

Case Study eLearning Learning Management System

PEPPERMINT TECHNOLOGY Case Study

Post author By user
Post date November 14, 2022

Development of Product eLearning and Moodle Learning Management System

Delivered for PEPPERMINT TECHNOLOGY

AT A GLANCE

Training needs analysis.
Role-based online training solution.
Working with subject matter experts to create learning content.

THE CLIENT

Peppermint Technology is a software company supplying cloud-based, award-winning software to legal organisations. They provide law firms with a modular choice of easy-to-use, innovative, and modern legal applications – including client engagement (CRM), matter management, case management, and work management.

Peppermint’s CX365 software brings together all the applications, transactions, collaboration, and content tools required to operate a high-performing legal business.

THE CHALLENGE

Peppermint issued an RFI, looking for an accomplished eLearning vendor to assist them in the provision of a new training platform – Minerva. The aim of the Minerva platform is to provide training on Peppermint’s CX365 software to clients, colleagues and third-party partners.

Sarah Kemp, Head of Product Enablement at Peppermint Technology, states:

“Learning more about Peppermint products, particularly best practice use (using the features and functionality in the way in which they were designed to be used), can maximise adoption, supporting the delivery of higher quality business and client outcomes, at the same time providing users with the best user experience and maximising the value returned by investments made in Peppermint products and users’ valuable time using them.”

You can read the full press release in which Sarah announces the launch of the Minerva platform on the Peppermint website.

OUR APPROACH

SkillSet provided Peppermint with a lead training consultant. They immersed themselves in the culture, strategy, and mindset of Peppermint for the life cycle of the project. The first step our consultant took was to perform a training needs analysis (TNA) on behalf of Peppermint. The TNA was then used to structure seven modules, covering 208 learning objectives.

We recommended a role-based, online training solution, where learning resources could be accessed by multiple users simultaneously. This enables training to be self-directed, allowing different users to access their individual learning paths.

SkillSet developed the Minerva solution using Moodle. This allows content to be provided in multiple languages, according to user preferences. Each module contains learning objects (such as simulations, videos, PDF guides, and content overviews) and resources such as links and assessments.

Our consultant worked with subject matter experts to scope learning materials and procure the necessary information to create the content for the training platform. Content was developed as a series of modules, with each progressing individually through the stages of the ADDIE methodology (analysis, design, development, implementation and evaluation).

In the analysis stage, the existing material was reviewed to assess whether each learning module should follow the same path or whether a different structure was required. We determined key learning points, checked if all of the material was still current, and all of the information was appropriate.

In the design phase, we ensured the visual design of Peppermint’s content matched their existing branding. This provided consistency across the eLearning, with a recognisable and engaging interface, which was easy to use. SkillSet worked with the subject matter experts to create storyboards for the learning content.

The development stage required SkillSet’s developers to take each storyboard and turn it into an eLearning module. We added animation, graphics, interactions, and questions, all appropriate to the audience. These visual enhancements give each learner an engaging experience throughout the module they are working on.

During the implementation stage SkillSet worked with Peppermint to pilot the training with a small group of test users in a soft launch before making the material generally available.

In the final phase, we checked that objectives were met, discussed how well the project was executed, and agreed what lessons could be learnt.

THE RESULTS

The Minerva training platform launched to external users in November 2022. SkillSet continues to provide hosting and support to Peppermint. In SkillSet’s 2022 customer satisfaction survey, Peppermint noted that we fulfilled all of their requirements and provided expert advice, helping the company to make better decisions regarding this project.

OUR PARTNER’S FEEDBACK

“The commitment shown by SkillSet to getting the project over the line, even when it turned out to be more complex than anticipated, was really appreciated and reinforced the reasons why we chose SkillSet as a long -term partner for this work. I really felt like there was a commitment that went beyond customer/supplier.”

CHRIS DORAN, DIRECTOR OF SOFTWARE DESIGN AND ENGINEERING

Tags Learning Management System, Peppermint

Case Study Learning Management System

London Fire Brigade Case Study

Post author By user
Post date August 22, 2022

Assessment Management Tool

Delivered for LONDON FIRE BRIGADE

AT A GLANCE

Moodle platform
Single sign-on
Assessments for different user groups

THE CLIENT

London Fire Brigade (LFB) is one of the largest firefighting and rescue organisations in the world. LFB currently employs around 5,700 staff, including 4,500 operational firefighters.

THE CHALLENGE

LFB issued an invitation to tender, seeking the implementation of an online assessment management tool, to replace its existing training platform.

The replacement platform had to provide assessments for the following user groups:

Operational and control staff, to assess their knowledge following a learning intervention.
Candidates being assessed for promotion.
Candidates being assessed as potential recruits.
All staff, receiving online training.
Recruitment staff, trainers and managers, to administer assessments, set questions and review reports.

SkillSet proposed a solution based on the Moodle open-source learning management system to meet these requirements and were subsequently successful in winning the contract.

OUR APPROACH

SkillSet starts all projects with a kick-off meeting. We confirmed project objectives, discussed and amended the plan, and, agreed on potential risks and issues. This gave us a solid foundation to build upon.

We designed and developed a state-of-the-art learning management system, providing LFB with accurate records of staff training. We used LFB branding and style guides to ensure that the system blended seamlessly with their existing website.

SkillSet’s detailed knowledge of Moodle allowed us to satisfy most of the client’s requirements through configuration alone. We defined permission groups, which LFB administrators could then allocate staff to.

A wide variety of question types were used in the online assessments, including:

Multiple choice.
True/ false.
Essay style.
Fill in the blanks.
File uploads.

We also integrated the new system with LFB’s existing platforms. Each user has a unique identifier to enable results from the assessments to be imported directly into LFB’s other training systems. Active Directory was also integrated to provide users with single-sign-on access.

LFB mandated that the system should be hosted in the UK to comply with GDPR legislation. SkillSet chose an Amazon Web Services (AWS) UK data centre for this. SkillSet is proud to be a Consulting Partner with AWS. This alliance allows us to provide our customers with guidance on security, resilience, performance, and back-up, ensuring that their cloud environment meets their requirements exactly.

Once the platform was built and accepted by LFB, a formal handover, including training for LFB staff, was conducted. SkillSet continues to provide hosting and support to LFB.

OUR PARTNER’S FEEDBACK

“SkillSet delivered a product which matched our specification on time and on budget, which included hooking into our existing environment, allowing single sign-on via the Azure platform.

For us, the project was about enabling a facility for staff (or potential staff) to undertake online assessments in relation to recruitment. It allows people to access the assessments as a candidate and therefore not be immediately identifiable.

In addition, it allows us to easily send out staff surveys and more importantly, level 2 knowledge checks following a learning intervention. These are logged against individuals within the organisation, enabling an additional check that staff are performing at an agreed level.”

JASON SIMS, Business Systems Improvement Manager

Tags Learning Management System

Case Study eLearning Learning Management System

YGAM and Betknowmore UK Case Study

Post author By user
Post date August 22, 2022

Support and maintenance of a multi-tenanted Moodle learning management system

Delivered for YGAM and Betknowmore UK

AT A GLANCE

Maintenance and support of an existing Iomad / Moodle site
Re-building safer gambling eLearning content

THE CLIENT

The Young Gamers and Gamblers Education Trust (YGAM) is an award-winning charity with a social purpose to inform, educate, and safeguard young people against gambling harm.

YGAM provides free training and resources for teachers, youth workers, practitioners, universities, faith leaders, and health professionals on the topics of gaming and gambling.

Betknowmore UK (BKM) are also a UK charity, helping people take back control of their life from gambling. BKM Evolve is a wholly owned subsidiary of Betknowmore UK and offers bespoke gambling harm training and consultancy.

THE CHALLENGE

YGAM and BKM had an existing learning management system. This had been developed using a multi-tenanted version of Moodle called Iomad. The platform provides the ability to separately deliver courses to multiple organisations.

YGAM and BKM looked to source an LMS provider to deliver maintenance, support and future development for their Safer Gambling training platform.

OUR APPROACH

As the Safer Gambling training platform was already a fully working LMS, SkillSet created a configuration document, including version and key functionality information, to ensure the site was fully specified, including its bespoke code.

SkillSet developed a staging site (a replica of the production site) to be used for testing developments and changes before transitioning the production site to SkillSet’s infrastructure. This was hosted in an Amazon Web Services (AWS) data centre in the UK.

SkillSet is proud to be a Consulting Partner with AWS. This allows us to provide our customers with guidance on security, resilience, performance, and back-up, ensuring that YGAM’s cloud environment met their requirements exactly.

The Safer Gambling training consisted of 10 eLearning modules hosted on the existing LMS. However, these were not mobile-friendly, and some of the progress buttons were not functioning correctly.

SkillSet rebuilt the eLearning modules to resolve these issues. We moved the videos to a third-party host to improve the user experience. We also replaced exercises with mobile-compatible interactions and updated the voiceover using artificial intelligence (AI) technology. AI voiceover is a modern way to provide voiceovers, which can then be economically updated whenever needed.

The new platform communicates with YGAM’s Salesforce system, sharing information on learners, licenses, and course completions. SkillSet extended the API to notify administrators of failures, and failed records can be resent either as single records or in bulk. This ensures YGAM are aware of all issues and can easily update missing data.

THE RESULTS

SkillSet have developed a supportive partnership with the Safer Gambling training team. We have weekly calls and the team have full access to SkillSet’s support and expertise.

We continue to add new functionality to the platform, including self-service certificates and content updates. SkillSet has also advised YGAM and BKM on planning and introducing changes to the system.

Learners can now access high-quality eLearning courses, which are compatible with their mobile phones.

All of this helps YGAM and BKM to continue with their mission to educate and safeguard young people against gambling harm.

OUR PARTNER’S FEEDBACK

“We chose to work with SkillSet because of their expertise in the LMS sector and their ability and understanding of IOMAD plugins. We have no regrets on making this decision and have found SkillSet to be a great supportive team.”

IAN SHANAHAN, Director of Business Development & Fundraising, YGAM.

“The team at SkillSet have helped to streamline our digital service delivery and have always been there to offer support and guidance.”

BEN DAVIES, Head of Safer Gambling and Partnerships, Betknowmore UK.

Tags Learning Management System

Case Study

Whyte and Mackay Case Study

Post author By user
Post date January 12, 2022

Design and delivery of a learning management system

Delivered for WHYTE AND MACKAY

AT A GLANCE

Design and delivery of Moodle LMS.
Single sign-on.
Tailored user training.

THE CLIENT

Whyte & Mackay is an award-winning whisky maker, with five distilleries across Scotland. These distilleries produce exceptional whiskies and premium spirits, which are celebrated around the world.

THE CHALLENGE

Whyte & Mackay sought a professional learning management system provider to design, develop, and deliver of a platform for training line managers.

Key requirements included:

Integration with Whyte & Mackay’s authentication system.
Face-to-face bookings and tracking.
Forced progression through the courses.
Bespoke progress visualisation.

OUR APPROACH

SkillSet proposed a Moodle learning management system to satisfy Whyte & Mackay’s needs. It is the world’s most popular learning management system with more than 100,000 installations worldwide. Moodle is an open-source system but supported by a dedicated team of developers based in Australia. SkillSet currently hosts and supports Moodle for over 20 clients.

Moodle is compatible with all common browsers (including Chrome, Firefox, Safari, and Edge), running on all common platforms. Users can access content material on a full range of devices: PCs (including Windows 10), mobile phones, tablets, laptops etc.

SkillSet worked to an ADDIE (Analyse, Design, Develop, Implement, Evaluate) methodology. Each stage was signed off before progressing to the next, to ensure that the project met Whyte & Mackay’s requirements.

Analyse – SkillSet verified the project requirements, defined system roles and permissions, and mapped out the initial course hierarchy.

Design – SkillSet used the Whyte and Mackay branding and style guides to ensure that the learning management system blended seamlessly with its existing websites. Learning report contents and integration requirements were documented.

Develop – The Moodle platform was built using the outputs from the Analyse and Design stages. A staging platform for testing was also set up, replicating the live platform.

Implement – The whole system was tested by a small number of Whyte and Mackay staff, using example courses on the staging system. Once approved, the solution was migrated to the production environment for final testing and sign-off.

Evaluate – SkillSet continue to monitor the system for any potential issues. We also provide help in creating reports and management information.

The system is hosted in an AWS data centre in the UK. Both AWS and SkillSet are ISO27001 certified. The system also complies with GDPR/DPA 2018 and all other relevant data security legislation.

SkillSet utilise the AWS Cloudwatch monitoring tools for all the hosted system components. This alerts us if there are any issues with running services, memory/CPU/disk usage, or errors encountered on the servers.

SkillSet also provided training, tailored to different user groups and covering the following topics:

System administration
User administration
Content creation and upload
Reporting

THE RESULTS

Having completed an initial pilot in spring 2021, Whyte and Mackay is now looking to roll-out the LMS to the entire business as part of its digital strategy. This includes a bespoke dashboard. This allows managers to log into the platform and see a “My Staff” overview block on the homepage. This then gives them information such as their direct reports’ last log-in, assigned courses, and progress.

OUR PARTNER’S FEEDBACK

“When searching for the right supplier for this project, I spoke to around five others, who were all non-integrated and did not have single sign-on capabilities. Whereas SkillSet ticked all the boxes for us, particularly for the price. It was clear from the outset that SkillSet could meet our project needs. It felt really easy to work with Jemma, and also the proposed solution suited us in terms of its simplicity and user-friendly system.”

LAURA HENIGHEN, learning and development business partner

Tags Learning Management System, Private Sector

Case Study

Trade Skills 4U Case Study

Post author By user
Post date January 10, 2022

Upgrade and rebranding of Moodle learning management system

Delivered for TRADE SKILLS 4U

AT A GLANCE

Upgrade of Trade Skills 4U’s Moodle LMS
Hosting
Training and ongoing support

THE CLIENT

Trade Skills 4U is a national electrical training company. They have centres in Gatwick, Central London and Warrington, where 1000s of new and experienced electricians have passed their qualifications.

THE CHALLENGE

Trade Skills 4U contacted SkillSet, having recently introduced blended learning into its main qualification packages. This included SCORM-based eLearning modules, which were hosted on an existing Moodle learning management system.

This system was using an outdated version of Moodle, which meant that the site wasn’t providing Trade Skills 4U with all of the functionality that was required. Also, it was not visually appealing and intuitive to use.

SkillSet was therefore engaged to update the LMS to the latest version of Moodle and apply new visual templates to match the Trade Skills 4U brand.

Trade Skills 4U asked SkillSet to move the Moodle site from their internal infrastructure to SkillSet’s. This allowed SkillSet to take full responsibility for hosting, monitoring and maintaining the site.

OUR APPROACH

The first step was to take a back-up of Trade Skills 4U’s existing Moodle LMS. This allowed our team to create a Linux-based staging site using Amazon Web Services (AWS).

SkillSet is proud to be a Consulting Partner with AWS. This alliance allows us to provide our customers with guidance on security, resilience, performance and back-up, ensuring that their cloud environment meets their requirements exactly.

Using the staging site, we then upgraded the system to the latest version of Moodle. We also updated all plug-ins and PHP on the staging site. At this point, Trade Skills 4U was invited to test the upgrade to ensure there were no functional errors.

Once the upgrade was in place, we then applied a new theme and configured this based on the Trade Skills 4U website to match the company’s branding.

SkillSet then configured the default dashboard to ensure that users have the required functionality at their fingertips and anything that is not required was hidden. We also set up tracking to allow students to track their progress through a particular course.

Trade Skills 4U signed off the staging site from a functionality, theme and dashboard perspective. We were then able to switch this over to the live site, with minimal disruption.

Finally, SkillSet provided support to Trade Skills 4U with a training workshop. This was held over two sessions, in which we worked through queries, customer feedback and general Moodle support.

THE RESULTS

Trade Skills 4U now has a robust, up-to-date Moodle, which allows the company to scale their business, continuing to add new courses and new clients.

The solution can be iteratively developed to support Trade Skills 4U’s requirements.

Since the initial implementation, SkillSet has worked with Trade Skills 4U’s clients and suppliers to create new integrations and new ways of working.

The SkillSet support team are ready to help when required and will continue to host, monitor, and maintain the site.

OUR PARTNER’S FEEDBACK

“Helpful and professional. I find SkillSet to be supportive and quick to respond.”

Adam Ormesher, Trade Skills 4U

Tags Learning Management System, Private Sector

Case Study

Wandle Case Study

Post author By user
Post date November 10, 2021

Safeguarding eLearning module, hosted on elasticLearning

Delivered for WANDLE

AT A GLANCE

Safeguarding eLearning module
Hosting on SkillSet’s elasticLearning platform

THE CLIENT

Wandle provides social and affordable homes for rent, shared ownership, outright sale, and supported housing. Founded in 1967 as the Merton Family Housing Trust, Wandle has grown into an organisation with over 7,000 homes across nine South London boroughs. One of their key goals, as a developing housing association, is helping to tackle the shortage of good quality, affordable housing across South London.

THE CHALLENGE

Wandle wanted to roll out some online training to support a change in their safeguarding policy and procedure. The training requirement came in two forms: eLearning for around 180 staff (covering roles from the CEO to repair operatives), and face-to-face training for specialist roles.

SkillSet were approached by Wandle to develop the eLearning part of this provision. This formed a 20-minute interactive online learning module. Wandle also chose to host this module on SkillSet’s elasticLearning platform.

OUR APPROACH

Working with Wandle’s subject matter experts, SkillSet were able to clarify the aims and objectives, and the needs of a varied audience, enabling us to prioritise content as:

– Essential – this is directly visible on screen.

– Useful – this may be hidden on a “click for more information” button.

– Background – this was then removed from the main course and presented as a downloadable document.

We first produced a storyboard to show how content would be structured. Once this was agreed, we used Articulate Storyline 2 to build the eLearning. SkillSet added animation, graphics and a variety of user interactions, all appropriate for the varied levels of staff that would use the learning module.

To measure knowledge retention, we developed a bank of searching questions. These were designed to present different questions to users each time they took the assessment and without obvious answers. Feedback was provided for both right and wrong responses, allowing users to learn from their mistakes.

SkillSet hosts the safeguarding eLearning on our own platform, elasticLearning. Built on serverless technologies, elasticLearning is a SCORM-compliant, highly reliable and secure solution for the rapid deployment of learning modules globally.

elasticLearning provides a more cost-effective solution than a traditional learning management system. Customers do not have to worry about the number of users accessing the eLearning as there is no per-user charge. A variety of reports and a management dashboard allows Wandle administrators to track learner activity and success, and to ensure that all appropriate staff have passed the training.

THE RESULTS

The Wandle safeguarding module went live on elasticLearning in May 2018. The hosting agreement has been renewed each year since.

Tags ELearning, Learning Management System, Public Sector

Case Study

South Lakeland District Council Case Study

Post author By user
Post date November 1, 2021

Development of a Moodle learning management system and GDPR eLearning course

Delivered for SOUTH LAKELAND DISTRICT COUNCIL

AT A GLANCE

Moodle learning management system including single sign-on and iTrent integration
Tailored GDPR eLearning course

THE CLIENT

South Lakeland District Council (SLDC) is the local authority for the District of South Lakeland, which is one of England’s largest shire districts, covering an area of 155,000 hectares with a resident population of over 103,000.

The council has over 400 members of staff, providing services used by all residents in the district.

This project resulted from SkillSet winning a tender published by SLDC for a cloud-based learning management system (LMS). The primary use for the LMS was to provide a blended learning and development platform for the council.

THE CHALLENGE

The council required a solution that was SCORM compliant and would work with the Articulate authoring tool that the council uses for in-house eLearning development. SkillSet also use Articulate for most of our eLearning development, so we were well placed to advise the council in this area.

SLDC also wanted the ability to track and report on the learner journey and on test results.

The council also needed the solution to integrate with their internally hosted HR system – iTrent.

OUR APPROACH

SkillSet proposed a Moodle-based solution for the council’s LMS. Moodle has a clear and easy-to-follow structure, with a course catalogue shown on the user’s dashboard as well as a powerful search function to provide easy access to the courses.

Another of the council’s requirements was a single sign-on ability. Moodle can support a range of authentication types and SkillSet has implemented single sign-on for many customers. In this case, we used the SAML2 (Security Assertion Markup Language) plugin, which allows integration with Active Directory. Using Active Directory in this way, the learner provides the same logon and password as they do to log into their PCs, minimising authentication issues.

Moodle also provides progress tracking, so the last page that the learner visited is recorded for all SCORM- based activities. The next time that the learner opens that activity, they will be asked if they want to continue from the last page. This tracking also allows learners to check their personal progress of completed courses and chapters within courses.

We also provided a one-day, comprehensive training course for the system administrators, as well as an introductory eLearning course and downloadable documentation for end users.

When the learning management system had been implemented, the council asked SkillSet to develop an eLearning module covering the fundamentals of GDPR.

SkillSet tailored its existing eLearning material, including branding with the SLDC logo and colour scheme, and two customer-specific scenarios illustrating key points of GDPR. This meant that learners would better relate to the content. We also included a short knowledge check at the end of the course.

This GDPR eLearning course was published as a SCORM pack and then made available on the Moodle LMS. SLDC were assigned a perpetual license to use and amend the module as they see fit.

THE RESULTS

SkillSet continues to host, maintain and support the SLDC Moodle system. We have recently upgraded the system to the latest version and provided further administrator training to ensure SLDC are getting the most out of the platform.

The council have been very happy with the service provided by SkillSet, extending the contract beyond the initial tender agreement. They have provided us with the following feedback:

OUR PARTNER’S FEEDBACK

“Jemma Greener has been brilliant. Incredibly helpful, knowledgeable and supportive. Many thanks! I was also kept well informed when the LMS was upgraded, even when there was a problem, which was greatly appreciated. Customer support is excellent.”

DAWN BRADLEY, South Lakeland District Council

Tags Learning Management System, Moodle, Public Sector

Case Study

Transforming resourcing at a multi-national oil company

Post author By user
Post date September 29, 2021

Transforming resourcing at a multi-national oil company

AT A GLANCE

Blended learning solution to support the rollout of a global resource management solution.

THE CLIENT

Our client is one of the world’s largest companies, employing over 90,000 staff worldwide and generating revenues in excess of $300billion. With operations in over 90 countries and almost 7,000 new hires in 2009 alone, the company faced a number of challenges relating to global resourcing and talent acquisition.

In 2006 the company launched a programme to transform resourcing across its global operations. The programme was part of a broader five-year initiative with the aim of upgrading the human resourcing activities to better serve the future needs of the business. To enable more efficient and effective resourcing, it implemented a single global process and system to manage all internal and external recruitment activity.

THE CHALLENGE

The client implemented a resource management solution to support a globally consistent resourcing process. The solution would enable the organisation to manage strategic recruitment activities more efficiently and proactively, while streamlining processes and introducing a more consistent approach to talent acquisition. Aimed at simplifying and standardising global hiring activity, it anticipated that the solution would deliver global savings of $12million per year through the delivery of operational efficiencies and reduced time to hire.

Our client viewed the resourcing solution as a key component of its HR transformation. The solution was accessed by recruiters and HR staff across the organisation to manage the resourcing process.

Without a highly effective training programme, the client realised that they would not be able to achieve the optimum return on investment or use the system to its full advantage.

OUR APPROACH

SkillSet has worked with this client since 1992, providing support for transformation projects, soft skills training, systems-based training, process analysis and documentation.

SkillSet developed and delivered a blended learning solution to support the rollout of the solution across a two-year period. SkillSet worked with key stakeholders, including recruiters, HR generalists, heads of resourcing, programme directors and the programme board in the design and development of the blended solution. The materials delivered ensured that system users were able to maximise their use of the tool, enabling the client to realise the full benefits of the solution.

With over 450 global recruiters and almost 10,000 global hiring managers, the client’s recruitment solution contained over one million CVs. To support system users, SkillSet produced engaging and user focused classroom, virtual classroom and eLearning content.

SkillSet provided a number of services to support the client’s resourcing programme, including:

Instructional design to clarify learning objectives, structure, curriculum, roles and responsibilities.
Storyboards to define content, text and graphics.
eLearning development tool configuration which included setting templates and standards to ensure consistency, usability, accessibility and compatibility with other systems used by the client.
Recommendations on how training and process documentation will be maintained on an ongoing basis.

Our client aims to be a ‘local company’ as far as possible, and this ethos is strongly reflected in its resourcing strategy. As such, it was important that any training materials were able to take into account differences in regional resourcing processes. SkillSet identified areas where materials could be standardised to reflect global practices. Materials were then localised to take into account differences in regional policies, reporting requirements and standards.

THE RESULTS

The blended learning solutions designed, developed and delivered by SkillSet ensured staff made the most effective use of the recruitment solution.

During the first eight months of 2009 there were 178,837 applications to roles across the global organisation via the new system. Due to effective system and process training, 40% of applications were screened out at the first stage using automated qualifying questions. Through effective use of the tool, 2% of applicants progressed to the final stage of the resourcing process, with 95% accepting job offers.

Tags Learning Management System, Public Sector