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SkillSet Marks 30 Years of Tailored Learning Solutions

SkillSet

SkillSet Marks 30 Years of Tailored Learning Solutions

In May 2022 SkillSet Limited, the specialist in blended learning programmes, celebrated the 30th anniversary of its founding in 1992. SkillSet invites its customers and staff to celebrate the milestones and challenges of the last 30 years, while looking forward to future opportunities. The company invited all employees and their partners to an exciting evening on a Thames River cruise to mark the anniversary.

Jemma Greener, operations director:

“This milestone is achieved through the hard work and dedication of our staff, and our culture of friendly customer service that exists throughout the entire organisation. We have dedicated ourselves to 30 years of delivering quality through a passion for innovation, providing our customers with the most effective tailored learning solutions. Throughout 2022, we will be looking at where we started, what we have achieved, and what our plans are for the future.”

From left to right - Corine Lebois-Lean, James Snook, Adam Brown, Jemma Greener, Vesna Kranjec, Russell Neame, Coleen Christie, Natasha Smith, and Laura Wingate.

Defining Moments

In the spring of 1992, SkillSet Limited was founded in Camberley, Surrey.

One of our original customers is the global energy supplier, BP. SkillSet has continued to support BP in more than 100 training and IT consultancy projects since then. We have carried on developing long-lasting partnerships with many other clients, like the Welsh Government, Jisc, the London Fire Brigade and Advance Northumberland.

In 2006 SkillSet was bought by Latitude 91 Ltd, who continues to be the parent company to SkillSet.

In 2008, SkillSet played a major role in BP Downstream’s Business Support Centre project. We provided more than 100 people to help our customer to streamline its European customer services, based in offices all over Europe, into a single centre in Budapest.

In 2014, SkillSet won a contract to support the Welsh Government’s learning management system. SkillSet developed and implemented the Business Online Support Service (BOSS) portal and continues to maintain it to this day.

SkillSet won another key contract in 2018. In partnership with the LivePerson Institute, we designed and developed a suite of courses to support LivePerson’s LiveEngage customer service messaging platform. This been rolled out in seven different countries and in three different languages. We’re continuing to develop additional courses for LivePerson.

And it’s not just clients that stick around! Paul Deed and Manoj Sindhu are SkillSet’s longest serving employees; Paul joined in May 2004, followed a few months later by Manoj, both as project consultants. Today, Paul is one of SkillSet’s directors and the group chief technical officer. Thank you, Paul, and Manoj, for your 18 years of dedication!

Today, SkillSet is headed by Jemma Greener and has a global network of long-term associates. The company works with clients worldwide, delivering training in more than 50 countries and in many different languages.

Paul Deed, director:

“When I joined SkillSet, learning technology was very fledgling. Most customer projects involved a lot of face-to-face delivery and a lot of air miles. It has been rewarding to see how we have adapted our offering over the last 18 years to keep pace and deliver effective learning solutions.”

From left to right - Directors: Nigel Coopey, John Rozek, Tim Stratton, Paul Deed, and Jemma Greener.

Looking to the Future

2022 looks set to be our busiest year yet. New customers such as Stannah, Seed Charity, and KeyStream have recently been won. This period of growth has led to several new starters joining the SkillSet family in the last few months, including Kiran MacLeod, James Snook, Natasha Smith and Russell Neame.

Thank you to all our customers and colleagues over the past three decades. Here’s to the next 30 years!

All Latitude 91 staff and partners.
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SkillSet Customer Satisfaction Survey 2022

SkillSet

SkillSet Customer Satisfaction Survey 2022

Over the past 30 years, we have continually strived to achieve the highest standard of Customer Satisfaction. We are thrilled that, in our latest customer survey, 60% of respondents rated SkillSet 10 out of 10! Another 30% rated us 9 out of 10 and no customer gave us less than 8!

100% of respondents said that they would work with SkillSet again and would recommend us to a friend or colleague.

What our customers said:

Dr. Meilyr Emrys, NHS Wales:

“SkillSet did a fantastic job of converting the training modules into a fully interactive and interesting training pack. The team was very patient and flexible when our timeframes changed.”

Chris Doran, Peppermint Technology Ltd:

“The commitment shown by SkillSet to getting the project over the line, even when it turned out to be more complex than anticipated, was really appreciated and reinforced the reasons why we chose SkillSet as a long-term partner for this work. I really felt like there was a commitment that went beyond customer/supplier.”

Mike Newman, Stannah:

“SkillSet have been a pleasure to work with due to their flexibility. Going beyond the brief and supporting us with our own lack of knowledge in this area.”

Ian Shanahan, YGAM:

“We chose to work with SkillSet because of their expertise in the LMS sector and their ability and understanding of IOMAD plugins. We have no regrets on making this decision and have found SkillSet to be a great supportive team.”

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